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Excellent 8.1
Based on 64 reviews
Excellent 8.5
Based on 907 reviews

Recent customer comments

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based on 64 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 7.8
  • Service 7.6
  • Value for Money 8.1
  • Food/Dining 7.7

Liza G.
June 24, 2013
very convenoent and comfortable!
centrally located, large enough room space and toilet

February 16, 2016
A wonderful six night stay...
Overall service was excellent and the dining was first class. Location, convenient to all major attractions
The only criticism was the hard bed

February 15, 2016
no teapot for hotwater in the room.

Sonya S.
South Africa
March 21, 2013
Pleasant stay
Location, access to public transport, staff
My stay was pleasant. The hotel is easy to find and a very convenient base. I had no problems during my stay and staff were always polite in dealing with requests

Eric R.
July 29, 2011
Great Location good service
Location, staff and breakfast
Royal is in a great location at Stephanplatz. The Ubahn is literally outside the front door. Close to restaurants. The staff were friendly and helpful. The rooms were a good size. Having breakfast included was convenient. Will be returning in September and staying at the Royal Hotel.

February 15, 2016
perfect location, very friendly and handy staff
even when double room is for single use, two pillows could be available also they should correct Booking settings and do not offer smoking rooms when they are not available at all in the hotel

February 14, 2016
Great location, helpful staff and...

Aine M.
February 10, 2011
Simple- but ideal
Very central
great location, really close to stephensdom. simple room but with all the basic requirements and toiliteries. good choices for breakfast. helpful staff and very good value for a weekend stay. would recommend

masami O.
December 23, 2010
Good location
Ggood location for shopping and close to subway station
old hotel ,noisy and not clean .
I stayed several times at this hotel, always feel at home. Which means my house is not clean. Very goog location to go many places, and enjoy.

February 14, 2016
Great location, leave the Viagra...
Location and breakfast were excellent
Bed was uncomfortable. Two mattresses pushed together seemed like box springs without the mattress.

February 13, 2016
Poor hotel in a superb...
Location was superb. Adel Maknoun from the reception was very friendly and professional.
Reservation was confirmed as a smoking room. But hotel doesn't have smoking rooms. Room furniture was poor and very old. Roof garden bar was below expectations. Breakfast was terrible. Hotel is ...

December 22, 2010
The Most Convenience Location with Best Price
Excellent Services, Bens to Airport for Departure, Great Location, Amazing Morning Buffer
Further Discounts for Old Customers come back again
I will highly recommend Royal Hotel for the sightseeing trallver in Vennia. Besides, McDonald and Billa Supermarkert just located in opposite of the Royal Hotel. Would like to live again in Royal Hotel.

Lina L.
December 08, 2010
Great location
Location, location, location
Service, was a bit on the lazy side
The hotel is ok since the location is so good. The rooms are fresch enough but nothing out of the ordinary. They claim 4 stars, 3 would be more accurate...

February 12, 2016
Excellent location, good price
Excellent location right next to Stefansdom, but quiet. Very comfortable.
Even though I payed bigger price for free cancellation the hotel charged my credit card one week before even the free cancellation period ended. The hotel staff explained that the sum was blocked to ...

February 08, 2016
Bad experience, never again.
Room small but o.k., Reception staff very nice
No WLAN in room. Incredibly rude restaurant staff, in particular one person, who was so rude that it really ruined my stay. Yelled at me - loud and obnoxious - in the lobby for moving a cup of ...

Jens H.
December 01, 2010
Great location - worn out rooms
Location, good breakfast
The worn out rooms (I had a brown plastic cabin as bathroom)
The staff was very friendly at the reception. The hotel is situated less than 50 metres away from the Stephansplatz. The restaurant situated on the 10th floor of the hotel, has a very nice atmosphere and serves good Italian food. The breakfast facilities were very good and despite the amount of customers going through, there were never problems at the buffet.

Ayse A.
November 23, 2010
As everyone says location is best.
Staff is very helpful
You must be careful with bathtube.Shape is not good for getting a bath .
We enjoyed during our 11 day stay in Royal Hotel.Nothing wrong with service .Rooms carpets need to change maybe and as ı heard they will renovate rooms soon .İf ı visit Vienna again ı will stay in this hotel.We felt ourself in our home.Thanks to all staff for that.

January 26, 2016
Great location cozy and warm
Great location walking distance to most monomers Good brackfast Clean and bright room Pleasant stuff
Double bed is poor

January 26, 2016
Comfort in the heart of...
We stayed at Hotel Royal in Dec 2012 and after considering several possible alternatives we happily returned in Jan 2015. The hotel is incredibly well located in the very heart of Vienna and has ...
You must step into the bath to use the and this was not very convenient. In addition handset is not well located for the shower. Only small things but out of step with everything else we enjoyed.

November 03, 2010
Lovely hotel and service with excellent location
location, room design,
The hotel is located at excellent location, 1 minute walks from Stephansplatz underground and another 1 minute walks to St. Stephen's Cathedral, besides that, all stores are within walking distance. Fantastic choice for shoppers and travelers. The hotel staff is very friendly, I arrived at hotel at 5.00am, it was cold and freezing, but the staff allow us to early check in, I really appreciate that. The room design is very authentic, the highest floor has special roof window, you can see stars and moons at night.