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Very good 7.8
Based on 32 reviews
Excellent 8.2
Based on 1511 reviews

Recent customer comments

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Very good

based on 32 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.0
  • Location 8.9
  • Room Comfort/Standard 7.6
  • Service 7.6
  • Value for Money 7.4
  • Food/Dining 7.3

sasiwan S.
October 02, 2012
good location for center
good location for center
I stayed here in September 2012 for work. Interesting hotel located in historic building next to city hall. While its not a bad hotel, for the price and supposed high rating, i was not impressed. Good things: - spacious room and nice big shower stall - good reception service Bad - city hall bell keeps going off - if you really want to be in center, then maybe its fine, but if you come for business and may need quiet place to work or maybe go to sleep early - not so good. - in general lots of noise from street - breakfast - probably the worst out of all hotels i had in Scandinavia during that trip. I cant say its that terrible, its just average / below average. No cut fruits, eggs are not so good, no potato etc. Just not impressed, i expect better for this class of hotel. - no pool, fitness very very small

June 26, 2016
Good location, breakfast room too...
This hotel has a good location in the heart of the city, not far from the main railway station. We had a nice room with a nice bathroom on the third floor. There is a minibar in the room. There is a ...
The mattress of the bed was too soft for our taste. The clock on the tower of the city hall marks the time every 15 minutes. We could hear the bells in our room. I think they can be heard in every ...

sasiwan S.
October 02, 2012
middle of the main squares in the city
the palace hotel is right in the middle of one of the main squares in the city. with a fantastic location, just steps away from a major pedestrianised shopping/eating street. follow that street all the way down and about 10-15min later you'll find yourself on nyhavn. the building is huge and majestic and you feel special just walking in. the front desk staff are great, despite obviously being very busy - which was honestly a surprise, given the staff we'd come across in other establishments. the rooms are spacious, even when a third bed had to be put in at the last minute when one of our traveling party decided to extend her stay by a night. no fuss from the reception staff about that either. the only drawback is the construction all around the area which is not due to be completed until 2015. they promise a much nicer, greener square by the time it's done but we'll have to take their word for it! it means the taxis stop a little way from the hotel main entrance and there are barriers all over the front of the hotel directing pedestrian traffic. if you can overlook that, this hotel really is part of a great copenhagen experience.

June 25, 2016
Excellent hotel on an excellent...
The barman (in his fifties ?) does his job with such love that it is a pleasure to follow his good advice. Reception desk staff is top: friendly, rapid and to the point. Thanks

June 25, 2016
Fabulous location and great hotel
Very conveniently located - I walked everywhere and only took a bus to the Little Mermaid because my feet were hurting. The breakfast was superb and the room very comfortable. The free wifi was very ...
Some may find the bed to be a little soft but I loved it. I could hear the TV next door one day but they must have had it on very loud because I didn't hear much on other days.

sasiwan S.
October 02, 2012
“Excellent hotel with very pleasant staff”
“Excellent hotel with very pleasant staff”
Was staying in Copenhagen for the weekend, and stayed at Palace Hotel. It is an old hotel with an old and elegant entrance hall. The room we got was recently refurbished and was maybe a bit "modern" for the style of the hotel. Still very nice and functional. The bed was excellent, but the blanket was a bit small, so it was a bit chilly. Breakfast was not included, but we paid for it and it was excellent. Free wireless wifi, but on our room we couldn't reach it. Thankfully the public network came to rescue. The staff was very pleasant and helpful. We was able to put our baggage in the storeroom after check-out because of a late return flight. When it a bit later started to rain, we returned to fetch our umbrella, the staff responded; "why don't you just borrow one from us, so you don't have to unpack you baggage. The small things that makes a stay!

sasiwan S.
October 02, 2012
“Excellence all the way!”
This hotel is not only in an excellent position but an excellent hotel overall. We stayed one night pre-cruise then another 4 nights after our cruise. Its is close to the main shopping areas and walkable distance to everything else. A fair walk to the Canal Tour boats but things all the way to see so we enjoyed it. It is also near the main railway station, opposite the Town Hall, 3 minutes from the Tivoli Gardens and there is a Tourist Information Office not far away. Check-in and out was handled efficiently and all front desk staff were friendly and helpful. Our first room was good but compact and on checking out we asked if when returning we could have larger room and they gave us one. Apparently because it is an old building (but all has been completely renovated) the rooms do vary in size even in the same category. We had breakfast included and there was plenty of choice, well presented and hot food well cooked and service was good. Taxis are very close by. There is work going on around the Town Hall but this didn't cause us any concerns although both our rooms were not in the front of the hotel. The hotel was very quiet and the bed comfortable. Wi-fi was available free of charge and for those who don't carry a laptop this hotel provided a computer and printer in a public area. Can't praise enough really, we were very happy with our stay and couldn't find any faults! Would happily recommend this hotel to anyone.

June 19, 2016
Great position
Beds were comfortable, position great, right next to town hall square
Long walk to lift, no fly screens on windows, restaurants not available all the time

June 16, 2016
Perfect for a short stay!
Perfect location (everything you can imagine is walking distance). Great staff, they provide you all information that you need. The building is old but the rooms are very modern.
Old elevators, and a bit expensive for latin america travelers.

sasiwan S.
October 02, 2012
“Slightly dated but comfortable”
Rooms are quite small but comfortable and clean. Bonus was the window opening to let fresh air into the room. Wardrobe sliding doors were a problem as they both slide to the centre so you have to reach round them to hang anything, and most of the space is taken up by an ironing board. Not great for business suits and shirts. In addition the bathroom basin is incredibly small even though there was room for a larger one. It made washing and shaving unneccessarily difficult. However, the rest of the facilities are fine. Corridors are spacious if dated and one of the two public lifts appeared to be a converted service lift. Be prepared to find groups of lost senior citizens who don't realise that you have to turn the handle to get out as the doors don't open autmatically. Some had been up and down several times ! The location is superb, right in the middle of the city and 10/15 minutes walk from Tivoli Gardens. However the square outside the hotel entrance is currently a building site due to the work that is going on all over the city. This will not complete anytime soon but didn't affect our stay. Taxis from the hotel in the morning were a nightmare. They are in short supply, most are not very helpful. and appear to choose who they take based on where the taxi driver wants to go. So get a taxi number and book them yourself or you could wait 45 minutes or more. I have heard people say the bell chiming on the hour was a problem but it wasn't for any of my group. Anyway it stops at midnight.

sasiwan S.
October 02, 2012
“Beautiful Hotel in Copenhagen”
“Beautiful Hotel in Copenhagen”
I have visited Scandic Palace Hotel for business purposes. Its location is great also due to the fact that it is walking distance from the central station but also due to its proximity to the old city. Since the hotel was full I got a room at the fifth floor and was upgraded to executive room. The rooms amazing (all of them except the 1st floor were renovated) and the combination of old and new generates unique atmosphere in the room. Huge bath, two TVs, complimentary coffee and more. Breakfast is very rich and tasteful. Be aware that when hotel is full 08:00 am is very busy around breakfast. The only drawback is the fact that the peripheral area is under massive constructions that will take quite a while and could diminished from the positive experience in the hotel itself. Service was very kind.

United States
June 15, 2016
Great location! Excellent Wifi and breakfast. Very nice staff.
Very slow elevator!

United States
June 14, 2016
Great location but a bit...
Location and the roomy space
The room was warm and their AC is not like we're used to in the US. They provided a fan, which helped. The elevator and the lobby were a little shabby.

Jennifer C.
United Kingdom
September 21, 2012
Good Location, but not a proper double bed
Great location , but the rooms were a little small and the bed was not a proper double/king bed. the lobby was a little tierd alos

September 15, 2012
Great hotel with great location
Center of the city,nice view around the area
It was lovely hotel and the people and stuff are so accomodating and friendly,i booked with agoda and it was a very very good price with lovely place to stay for couple, it is really worth it,thank you agoda as i can say,

United States
June 12, 2016
Good location overall, great staff
Convenient location to train station and other sites
Lack of air conditioning, although the hotel advertises as such. We were there in midst of heat wave and the room never cooled off at night. We could only open one window. The staff did find us a ...

United States
June 09, 2016
Big disappointment!
No place to put your things, no surface in the bathroom for even a toothbrush. We moved a table from the living room ourselves. Breakfast was 1 hour late.. Nobody knew what the policies were, they ...

Deepak B.
August 21, 2012
Great Location, Vast Corridors, Small Room
Location and the feel of living in an historic building
The street and pavement outside the hotel is dug up for a beautification project by the city authorities and it is quite cumbersome to lug your bags to the hotel from the point the taxi can take you. Hotel as no provision to help you with your luggage! The pavement outside the hotel seemed not to have been cleaned for quite some time and there were beggars and homeless squatting on the path to the hotel. Winding your way through the mess and the squatters was unpleasant.

May B.
April 03, 2012
Perfect location!
Good location - right in the middle of the city center. Aside from the shopping, the area is also very historical and the hotel itself has some historical value in it. Train station is nearby and taxi stand accessible.
The hotel lobby looks a bit old and needs refurbishment (including the lift), but the room (including the furniture inside) is actually very modern. Place is right in the middle of the city center so there's a lot of food and shopping options. My stay was very pleasant and will definitely come back again.

June 07, 2016
Terrible due to not being...
The location
Being told we had been upgraded only to find that it was in one of the hottest rooms in the hotel, no a/c, facing a the main square where a loud concert that made the whole room vibrate was on for...