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Exceptional 9.1
Based on 44 reviews

Recent customer comments

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based on 44 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.4
  • Location 9.5
  • Room Comfort/Standard 9.2
  • Service 9.5
  • Value for Money 8.5
  • Food/Dining 8.6

Wern C.
August 03, 2015
Awesome !
Good location, friendly staff, clean!
My husband and I brought our 18months old baby along. The room was great! Clean and classic . The staff speak very good English and friendly. We enjoyed our 8days stay with Lancaster. It was pleasant to be with them. I will definitely be back! Thank you Lancaster!

Tess D.
June 08, 2015
Overrated Paris hotel
Location only
tiny little room at corner with renovation gondola hanging outside the window -- my curtains have to be closed 24hours. snooty service and not exactly very genuine.

Maryam A.
April 30, 2015
Location. Services. Helpful staff
Very nice.

Calum M.
United Kingdom
April 27, 2015

Kittimes T.
January 07, 2015
Great experience
Enviroment ServiceMind and RoomDecoration
Great experience

Yee Y.
December 21, 2014
Great customer service, location
Friendly staff, outstanding customer service, great food
Where can i start. The staff greet u warmly when u enter. Some of the staff really stand out in my mind. Coupled with that french accent, hard to resist the charm. The food at the breakfest buffet, although lackin in overspawn variety, which in this case is a good thing, more than make up with their exquisite french quality selection. Great decor, class, n especially adore the french bread. Nice touch to lay out fresh bread spread for each table. Room wise, theres an interesting story which earns itself few more points in my book. The housekeeper broke my makeup case lid on time and its really just a small part of this. The hotel so kindly replaced it with a new one with a beautifully written apology note. Now i have never seen this response in my country, so lancaster hotel, i tip my hat to u. All in all, i have no qualm about anything whatsoever, would not hesitate to return again.

Yanie T.
November 04, 2014
Bagus, saya puas
Lux, Good, Superb
I'm so glad, happily

Laurie M.
United States
October 13, 2014
Fabulous service, hotel needs renovation
The staff, the service, the maid service
The Hotel Lancaster location is great and the service is unsurpassed. The hotel itself is in need of a complete renovation. The rooms are tiny by any standard, almost the size of a closet. Our room had no drawers to unpack our folded items so the maid service put them on the floor of the closet and put our shoes on the floor of the room. The wifi is free but we had to go into the hall to be able to use it - we were not able to connect in our room. The air conditioning barely worked and we were unable to open our windows to cool the room down because the noise from the street was so loud. Guests are allowed to smoke in the hotel so you could not escape the smell of cigarettes and cigars.

William W.
United States
September 12, 2014
Staff, food, location
Great. I will return.

Sahar S.
July 15, 2014
Amazing staff and great hotel
French feel with decoration. Friendly staff. Big rooms. Central and best location
I would go to the same hotel every time I'm in Paris. Highly recommended. They gave me an early check in and late check out.