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Excellent 8.2
Based on 82 reviews

Recent customer comments

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Excellent



based on 82 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.3
  • Location 9.2
  • Room Comfort/Standard 7.8
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 7.8
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Thomas K. from United States
Solo travelers
Stayed one night in March 2015
Great Hotel
Staff, Location, restaurants
Very Nice
Reviewed March 29, 2015

mikal T. from Norway
Couples
Stayed one night in December 2014
Kempinski Hotel Bristol
The worker, service
Reviewed January 04, 2015

Peter L. from Netherlands
Couples
Stayed 2 nights in October 2014
Bad value for money
location location location
unsatisfactory! room was very small food - room service was very bad!!!! extra charges for WIFI -per divice!!! and parking E 28/night. will never stay here again!
Reviewed October 23, 2014

Bruno B. from Russia
Solo travelers
Stayed 3 nights in August 2014
Great Hotel - Great Location - All perfect
Location, quality of room, service
Excellent stay, you need to make sure you ask a room in renovated area that is clearly up to Kempinski standards
Reviewed August 18, 2014

nettaya W. from Thailand
Groups
Stayed 2 nights in August 2014
Good Choice
Location Efficient Check-In good Concierge
Very Good
Reviewed August 17, 2014

Peter S. from Netherlands
Couples
Stayed 4 nights in June 2014
First not happy,
Location, service, staff.
If you book this hotel, make sure to ask for the newly renovated part of the hotel. The old part of the hotel is very disappointing, old furniture, smelly carpets, in short, run down. However, after complaining to the management, that the old part of the hotel is not of the Kempinski standard, they gave us a renovated room in the renovated section of the hotel, which was very nice and in line with the standard one expects from this hotel group.
Reviewed June 21, 2014

Francesco C. from Italy
Business travelers
Stayed 2 nights in May 2014
friently staff, good location, cozy hotel
close to the airport, next to business centre, frienly staff, good breakfast
I've spent few night in this hotel, the staff was very friendly and always helpfull. Staff had broad range of language skills. Hotel rooms were clean even if the hotel does look a bit old, especially the moquette. The hotel is centrally located and close to main shopping area and business centre.
Reviewed May 17, 2014

Ken L. from United Kingdom
Couples
Stayed 3 nights in May 2014
Disappointing experience given brand reputation
Centrally located,large rooms,friendly staff
We had stayed at a Kempinski hotel in Delhi and were very impressed. The Berlin hotel however was disappointing by comparison . We were there 3 days and the service at breakfast time was consistently slow. Our Cappuccino was brought late ( 15minutes ) and cold. Omelette orders were also very late. The hotel had no free WiFi and the advice given by the concierge re purchasing museum tickets and the avoidance of queues was incorrect. You still had to queue along with those who had no ticket. The rooms were nice but,given the price, you would expect there to be be some conditioner and body lotion provided. Our " superior room had neither. It was booked as a birthday treat for my wife and unfortunately you get better service from a Premier Inn at a fraction of the cost. Given the strength of the brand disappointing is the best summary of the hotel. If they put some feedback forms in the rooms I am sure they could sort out the deficiencies relatively quickly.
Reviewed May 06, 2014

jad E. from Lebanon
Business travelers
Stayed 4 nights in April 2014
Very nice
Room
Great
Reviewed April 12, 2014

Bjorn R. from Norway
Couples
Stayed 3 nights in January 2014
Fantastic hotel in central Berlin
Perfect location directly on Ku'dam with easy access to shopping and cultural events! Several very good restaurants nearby! Friendly and efficient hotel staff
Our stay was very comfortable - no problems or disappointments whatsover! Very nice ,spacious junior suite as booked , lovely breakfast buffer until 11o' clock every morning! Friendly staff in recepripn and bars! Perfekt location right in the middel of Berlins western part!
Reviewed January 30, 2014