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Excellent 8.9
Based on 243 reviews

Agoda Verified Reviews

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Excellent



based on 243 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 9.5
  • Room Comfort/Standard 8.9
  • Staff Performance 9.0
  • Value for Money 8.6
  • Food/Dining 7.9

8.3 BIPLAB P.
Ukraine
December 23, 2015
excellent hotel for business
location,standard n comfort
It was a nice

9 chun C.
Hong Kong
August 31, 2015
good
clean, comford and easily locate

9.7 Sultan A.
Saudi Arabia
August 21, 2015
swissotel Berlin trip
location.staff are so friendly.housekeeping

10 Adnan K.
India
May 20, 2015
Excellent stay
Location, comfort

9.7 Clive P.
Australia
May 08, 2015
Berlin Experience
Location, customer service, value for money
Very good

7.3 IAN W.
United Kingdom
April 10, 2015
No 5* feel here. quite average
staff were excellent and very helpful. Location nfear zoo/park is good more probably more convenient elsewhere.
Overall the hotel is fine. It's just nothing special. Definitely not 5* feel at all. Rooms are very standard. No Wow factor. Bed was not great, found it a bit uncomfortable as the mattress was worn with definite dips in it where people slept. Not something I've noticed at other decent hotels before. Room had a nice nespresso machine which was a good touch and free wifi. Corridors were a little worn in places. Staff were very good. Super helpful and couldn't be faulted. This hotel has limited facilities. No gym or pool or outside area to use. Bar is small just off the large open plan reception but ok. Had a room overlooking the street as many rooms are in this hotel and could hear traffic noise and fire engine sirens especially every morning. So wasn't particularly quiet. I would rate this as an average 4* hotel, it's ok but would try a different hotel next time I'm in Berlin probably.

10 Su P.
Singapore
April 05, 2015
Enjoyable Stay better than Adlon
Location, Staff, Value for money
totally enjoyable stay. It is right in the middle of the shopping district. There is a nearbyt direct express bus stop (X9) to Tegel Airport. Service of Staff is excellent. Room and bathroom is very clean. They have complimentary nespresso in room as well!

8 Bennur C.
Turkey
March 06, 2015
Could be better
Perfect location. Professional Staff. Very Clean.
I travel for business to Berlin. I guess the hotel needs a good renovation. For a 5* hotel the breakfast buffet and the fitness center should be much better. The location is perfect. The staff is very professional.

9 Bate-Erdene B.
Mongolia
January 30, 2015
Clean, good staff, great location
Clean, good staff, great location Clean, good staff, great location
Clean, good staff, great location Clean, good staff, great location Clean, good staff, great location Clean, good staff, great location Clean, good staff, great location

9.3 Liv S.
Denmark
January 25, 2015
very good hotel
great location, friendly staff, nice room