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Very good 8.0
Based on 26 reviews
Very good 7.8
Based on 1042 reviews

Recent customer comments

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Very good



based on 26 reviews
  • Hotel Condition/Cleanliness 8.2
  • Location 9.3
  • Room Comfort/Standard 7.3
  • Service 8.1
  • Value for Money 7.7
  • Food/Dining 7.4

WEERAPHONG S.
Thailand
January 08, 2014
Great location in the heart of shopping area
Location, Good Breakfast and Comfy bed
Since the location of Best Western Hotel Scala is really strategic., close to almost everything you need such as local and international restaurant, grocery/supermarket, S Bahn- U Bahn Konstablewache Station is just 5 minutes walk, Zeil and Hauptwache Shopping area is just a few footsteps also main sightseeing of Frankfurt am Main is just 15-20 minutes walked such as Eisener Steg, Romerberg, St. Batholomeus Church, etc. Direct connection from Frankfurt Airport by S-Bahn; line S8 or S9 and drop off at Konstablewache station ... very easy! Room is great., not too big but comfortable for using it. Comfy bed & pillow .,,, really love!!! Wi-fi connection is also good. Breakfast is not too varied but good quality .,, worth to have it in the morning :) and if you are interest to explore Frankfurt am Main's nightlife., this hotel is just a center of them.,,, surrounded by many pub or bar .,, but advantage that their vibrant sounds were not disturb me to sleep at night., If you want to find a place that serves you anything you want ., Best Western Hotel Scala is such a deal to choose it!! Highly recommend :)

Suwatjunior
Thailand
April 24, 2016
Good
nice location; great staffs
room # 14 on 2nd floor; smelled cigarette in walkway all the way; should not allow it.

Nancy
United States
April 22, 2016
I would recommend !!
Location was great. breakfast was delightful . Service was great.
We did not bring the right adapter to plug in our phone or computer devices so that was a huge inconvenience . The room was very small and the beds were hard but we were so tired the first night from ...

Gregor Z.
Slovenia
November 27, 2013
good but nothing special
good location, good value, AC
good but nothing special - good only for short stay only, the room smelled of kebab next door. room was small but functional. very hot

DeMarko T.
United States
October 15, 2013
Second stay...Great Location
Location Location Location
This hotel is in a perfect location. Seconds away from the shopping district. AMAZING Thai restaurant across the street that stays busy all day and night. The rooms are tiny and make sure you select a room with A/C.

Stelyana
Bulgaria
April 11, 2016
except the dirt on the...
very helpful staff, nice breakfast, perfect location
a little bit dirt on the bed sheets and bathroom

Alexandra
Switzerland
April 11, 2016
Good
The room was neat and clean, recently renovated. Good value for money in the center of Frankfurt.

Birgitta D.
Germany
July 30, 2013
small but good room in centzral location
value for money, good location, room was small but had evything that was needed and wekll designed and had aircon which is not a given in Germany
Good, comfortable, It is a small hotel in a good central location, the rooms are small ut have all you need and are well designed and equipped. Public transport, also to the airport is just around the corner

KENT F.
Sweden
July 16, 2013
small room and poor beds
breakfast, location and location
Good location but poor rooms with excellent breakfast and nice and friendly staff

Neil
Australia
April 09, 2016
Good Business Hotel in Frankfurt
excellent location. Good service
room was small. Couldn't get the wifi to work

Tuba
Turkey
April 01, 2016
Very good
Location is the best. It is very small hotel, small and nice rooms. Nice for short stay

Pattara A.
Thailand
June 19, 2013
Middle of the town. Many restaurants around.
Center of the town. Close to restaurants, and friendly staff.
The stay was good. Has to park at the park house near-by. Have to pay for parking.

Janine K.
Philippines
May 16, 2013
Comfortable
Easy access to shopping areas and good breakfast

Cem
Turkey
March 20, 2016
Good
Location was very central as declared
Poor design of the reception area, a slow lift with old technology

Ioannis
Cyprus
March 20, 2016
Nice hotel
The location is excellent, and the staff is very polite and informative. The rooms are clean and the towels/sheets are changed everytday.
The wifi was very weak during nightime, and very strong at daytime (when no one would actually be using it, because everyone is not in the hotel at daytime)

Janine K.
Philippines
May 16, 2013
Comfortable
Easy access to shopping areas and good breakfast

Benjamin P.
United States
March 26, 2013
Small room in good location
Location, access to public transportation, internet
For the most part this is exactly what you'd expect from a Best Western; small room, okay bed, passable cleanliness. The internet was fast and it was quiet at night despite being pretty well-located. However, on two separate occassions I had trouble communicating with the person at the reception desk - at one point the only staffperson on duty spoke zero English, which is really rare for German hotels. In general, the staff was not particularly warm or helpful.

Ani
India
March 16, 2016
Be careful with your wallet...
Only location !
Horrible experienc !!! CLEANING STAFF STOLE MY WALLET ON THE LAST DAY OF CHECK OUT !!!

Asdfasdf
United States
March 09, 2016
Great location, friendly staff
I have one complaint and that is 2 workers there told me they worked with a cab company and the charge would be between roughly 18 and 25 euros and couldn't exceed 25 euros. I took the cab on a ...

Vishal J.
India
September 13, 2012
Great location
good location, clean rooms
very comfortable and because of the location - once you go out of the hotel, several places to shop and eat