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Excellent 9.0
Based on 92 reviews
Exceptional 9.1
Based on 2400 reviews

Recent customer comments

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Excellent



based on 92 reviews
  • Cleanliness 9.4
  • Facilities 10.0
  • Location 9.7
  • Room Comfort/Standard 9.2
  • Service 9.2
  • Value for money 8.5
  • Food/Dining 8.3
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Margit from Jordan
Solo travelers
Great location and very nice...
Nice room, comfortable bed, very friendly and helpful staff.
nothing
Reviewed February 11, 2016

Janice H. from Taiwan
Couples
Stayed 3 nights in January 2015
great
good good good
Reviewed January 17, 2015

Min Z. from China
Business travelers
Stayed one night in December 2014
geart experience
1,professional and nice staff,2,clean room, hi-tech facilities, comfortable bed,3, convenient location
great experience.
Reviewed December 18, 2014

Fahad from Germany
Solo travelers
Exceptional
Location, room style
Reviewed February 10, 2016

Tracee from Germany
Couples
Fantastic, friendly service
The staff are exceptional; very personable and friendly as well as professional and knowledgable. They made us feel like we were coming home each time we walked into the hotel, starting with our ...
Reviewed February 10, 2016

Amir A. from United Arab Emirates
Business travelers
Stayed 3 nights in September 2014
Best Hotel In Frankfurt
Service-Location-Service
All was great , will go there again and again and again :)
Reviewed December 10, 2014

Mohammad S. from United Arab Emirates
Solo travelers
Stayed one night in October 2014
Excellent hotel
Location & everything
Excellent hotel
Reviewed November 03, 2014

Thamer from Germany
Solo travelers
Nice Hotel .
Location was good. Breakfast was very nice. Tv channels variety ( especially MBC channels)
My Room had no View at all. Room is very small .
Reviewed February 09, 2016

Globetrotter from Germany
Couples
Excellent location but in need...
The location was excellent.
On multiple occasions the room was not properly cleaned: bins not emptied, carpet had rice grains frim previous guests!!! The fridge : we had asked for sprite/seven up instead of the alcoholic ...
Reviewed February 07, 2016

Alice L. from Finland
Solo travelers
Stayed 4 nights in June 2014
Great room and hotel.Dissapointed by window sights
Fast and friendly service. Clean place. Luxury.
I was amazed by service and room. See you on next time in Frankfurt.
Reviewed June 06, 2014

Kamal S. from China
Business travelers
Stayed 2 nights in May 2014
very good
location
execelent
Reviewed May 19, 2014

Mona from Kuwait
Groups
Excellent accommodation
Location is perfect for me The hotel is Clean and Secured
Nothing
Reviewed February 06, 2016

Piotr from Poland
Groups
Fabulous
Location
Shower armature.
Reviewed February 04, 2016

fong C. from Malaysia
Couples
Stayed 2 nights in May 2014
great location
location , shopping area , convenient
Reviewed May 08, 2014

Lie L. from Indonesia
Groups
Stayed 4 nights in January 2014
amazing hotel that located in the city
location, room, staff performance
it was an amazing but not until the last day when we check out and waiting for our booking limo. it did not arrive at all. the concierge did not bother to get us cabs at all. breakfast options was limited and too expensive. turn down service was great, staff performance was good except concierge and the Indian looking porter (i am not being racist but he was rude and I did not the get the chance find out his name). gym n pools are provided by fitness first. I will come back again if I visit Frankfurt for trade show.
Reviewed April 30, 2014

Daghergroup from Lebanon
Couples
Coming Back!
the service is like no other Hotel!
Reviewed February 04, 2016

嘉悦 from China
Families with older children
Good
nice view from the skyline room.Location just near my Zeil,a big shopping mall.
Stayed here for two nights but in two different room so i had to check in twice.I used two different credit cards,a certain card for one room.The hotel just made two deposits on two cards.But at ...
Reviewed February 03, 2016

MEI N. from Hong Kong
Couples
Stayed 2 nights in April 2014
Nice, friendly and helpful staff and room
Staffs were nice and helpful. The view of room was great.
We were so happy to stay in hotel. Staffs gave a surprise to us. The view of room was super great and clean. We'll introduce to our friend if they go to frankfurt.
Reviewed April 24, 2014

Lie L. from Indonesia
Families with older children
Stayed 4 nights in January 2014
amazing.. super comfortable
location, staffs, room comfort
it was a pleasant stay. the breakfast was too expensive for such a variety. great location to shopping area. the staffs were polite but not the porter and concierge who were rude and failed to book our airport transfer. one of the porter who was indian looking actually defending the hotel and not helping much. we booked the airport transfer at 8.30 and it did not show at all.. at the end we have to get our own cab. he just stood there and saying they are coming, heavy traffic during rush hour (i didnt see any jam on my way to the airport). due to all the fuss, we almost missed our flight.
Reviewed March 19, 2014

Renemi from Saudi Arabia
Families with older children
Exceptional
Location, comfort room design
The small lubby , small size of some rooms
Reviewed January 29, 2016


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