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Very good 7.8
Based on 78 reviews

Recent customer comments

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Very good

based on 78 reviews
  • Cleanliness 8.5
  • Facilities 7.2
  • Location 6.4
  • Room Comfort/Standard 7.9
  • Service 8.2
  • Value for money 8.3
  • Food/Dining 7.3

Terence T. from Singapore
Stayed 2 nights in February 2015
Great location
Close to city with shuttle service
It was in a good location close to the city with shuttle service running frequently. Decent room service. Free parking if you are driving in Italy
Reviewed February 15, 2015

Swee Y. from Malaysia
Families with young children
Stayed one night in December 2014
Nice luxury hotel at the outskirts of Florence
Locality, reputation and facilities
Wonderful Just a small remark concerning the meaning of a double-bed - a huge bed 180x200 My wife and I sunk into the separation...!
Reviewed January 22, 2015

Se P. from South Korea
Families with young children
Stayed one night in December 2014
Overall it is a nice hotel.
Breaksfast was good. Shuttle service was also good. Overall staff performance was good
It is a good choice if you travel with a car. There are not that many things around hotel so you need to use the shuttle service.
Reviewed January 04, 2015

Swee Y. from Malaysia
Families with older children
Stayed one night in December 2014
Location, comfort and value for money
Parking, location and shuttle
All went very well. We always travel around Europe by car and appreciate the parking offered by the hotel. That's also one of the reasons we chose Hilton Florence Metropole this time. Then there's the shuttle service which brings everyone to the train station (hourly pick-up and drop-off scheduled time).
Reviewed December 22, 2014

Stephen H. from Australia
Business travelers
Stayed one night in November 2014
staff performance is good
staff performance is good
staff performance is good
Reviewed November 20, 2014

Doani S. from Italy
Families with young children
Stayed 2 nights in August 2014
Excelent hotel, very helpulf staff,
price/quality ratio, hotel conditions, helpful staff
Very nice hotel, it is like 20-30 minutes away from the city of Florence but there is a bus from the hotel that goes hotel-train station and also train station-hotel. Very helpful staff. My car's battery died while i was there and a very helpful Francesco (reception) stayed and helped me until 8am even if he finished work at 7am. Very nice price/quality ratio. One problem is that the bed was not a double/queen/king bed but was only 2 small beds that were together so there was a hole in the middle of the bed so it was not easy to sleep like that (we had a newborn with us). We requested to be moved to a double bed because that was wahat we booked online but we were told that most of the rooms are like that. The other problem is that the bus Hotel-Florence has only 29 seats while the hotel has probably 100+ rooms so you could find difficulties to get a seat (so have a plan B ready).
Reviewed September 01, 2014

Lavinia L. from Indonesia
Stayed one night in August 2014
Reviewed August 15, 2014

Dmitry P. from Russia
Stayed 2 nights in August 2014
It was a bad choice
the price
not so good. quite remote from the center - at least 20 minute drive. the shuttle is there, but it goes to a train station, which is centrally located, but not quite
Reviewed August 09, 2014

En T. from Singapore
Business travelers
Stayed one night in July 2014
Clean and comfortable stay
Clean, quiet, Big
The stay was good and acceptable. Room is big and clean. Location is good and price is affordable.
Reviewed August 06, 2014

Magne G. from Norway
Stayed 3 nights in July 2014
Nice hotel and nice rooms
Nice rooms, free shuttlebus to city!! And free parking
All was as we expected from Hilton apart from the Top floor bar wich was only for the people in the best rooms. STUPID!!!
Reviewed July 25, 2014