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Excellent 8.8
Based on 108 reviews

Recent customer comments

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based on 108 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.7
  • Location 9.4
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.5
  • Food/Dining 7.9

Sirin P.
May 09, 2015
not far from train station and near shopping area.
shopping area, helpful staffs, great service

narisara K.
April 21, 2015
Very Convenient Location
Convenient Location, Great Staff, Comfortable room
Location is the best! It is closed to everything in Florence.

So Y.
Hong Kong
March 20, 2015
Happy and comfortable stay
Front desk staff, bar staff and nice room
Nice staff overall except the breakfast part may need further improvment as the service r fair. Enjoy overall stay and would come back for next visit!

Robert K.
March 06, 2015
March 2015 stay
The staff, the location, the breakfast
The stay was excellent, the staff couldn't do enough to make the stay enjoyable

Andrew C.
February 28, 2015
Amazing hotel.
Location, staff friendliness and cleanliness.
The staff were absolutely fantastic. Elia checked us in and he was extremely nice and friendly and made us feel at home. The room was large, clean and modern. By far the best hotel I have stayed in while in Italy. The hotel is located in the heart of the city, near the station, markets and ponte vecchio. I cannot recommend this hotel enough, it was a great pleasure to stay here.

Gunyapak K.
February 15, 2015
Location and Spacy Room
Great Location, Spacy Room, Nice Chef

Queenie L.
February 08, 2015
Excellent location, rooms, service - go here!
Location, room size, facilities and cleanliness
Our stay was really enjoyable as the location (centre storico) is so central you can walk to every major attraction including SM Novella train station if you're going on day trips to Pisa, etc. The rooms are pretty big, very clean and modern (including the bathroom which is important for me), and the staff and friendly and make good suggestions. I definitely would stay here next time I'm in Florence, even if it does cost a little more, it is totally worth it.

January 06, 2015
NH Collection Firenze Porta Rossa - Great location
Location, staff, room size
Great location to explore the city - able to walk to most areas of interest. Staff generally pleasant and helpful. Main area of improvement would relate to a quicker check-in. Having one staff member on the front desk with 4 couples waiting to check-in gets a bit tiresome.

Mark R.
January 01, 2015
Perfect stay
Location, comfort, hotel condition
Just perfect

Pongsakorn C.
December 14, 2014
Feel like home
- good location / good staff and good food
I stay here for 2 nights. Staff is very nice, caring and professional to made me feel like I were home. Strongly recommended.