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NH Collection Amsterdam Grand Hotel Krasnapolsky

9 Dam, Amsterdam-Centrum, Amsterdam, Netherlands 1012 JS

Excellent 8.1
Based on 310 reviews

Recent customer comments

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Excellent



based on 310 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.3
  • Location 9.3
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.4
  • Food/Dining 7.8

Syed G.
Singapore
July 12, 2013
Great Location
Friendly staff, good breakfast and great location.
The stay was good. Near Central Station and easy access to shopping and sightseeing. A number of other attractions nearby, such as, museums, city sightseeing outlets, tours out of Amsterdam, canal cruises, etc. Buses and trams are easily accessible. Multi-ethnic restaurants are nearby.

Kym B.
Australia
July 07, 2013
Great old world hotel in the centre of town
Amazing breakfast, helpful staff, huge bathroom
Very comfortable hotel, great position, but a bit over priced, really enjoyed the breakfasts, lots of restaurants/bars close by

Stephen A.
United Kingdom
July 06, 2013
10/10 Location, But Extremely Bizarre
Incredible Location, Iconic, Clean and Tidy
Firstly, the location is superb. Right in Damn Square. It is also an iconic well known hotel. But pass through the door and expect the unexpected. Check-in was OK, although trying to find someone in the lobby to help find a powder room was a challenge. The room was in the new block, and the corridor was like a sci-fi time tunnel, with bright lights tripping on by sensor. No problem though. The room? Clean and reasonable, but plenty of corners cut. The shower was feeble, to say the least. Plugs randomly placed (none for the kettle except on the floor). The facilities were basic, and I am not too sure about the bathroom separation from main room by just frosted glass. Wifi was ok, and free, despite strong offers to buy “premium”. It wasn’t bad or anything, just that the cut corners were a bit annoying. We didn’t bother with food in there: too expensive compared to outside. Ditto breakfast. Example of the bizarre? 8am Sunday, fire alarm. A loud Dutch tannoy voice, barking orders we didn’t understand. We thought it was a bust with cops and guns outside our door. Scary, even though we had nothing to hide. We came out to see other bewildered gusts, and the fire door had bolted shut, so the only escape was the fire exit. We went down there and busted our way out. We then walked around the front of the building and through the main door. It was as if nothing had happened! We went to the lobby man, who said: not their fault because a Spanish ship’s captain had showered with the bathroom door open, and the steam had set the alarm off. Seriously. He really said that, shrugging his shoulders, saying they (the hotel) had to put up with it too. So folks, DON’T leave the shower door open, and hope no-one else does! This could be a great hotel if they got their act together, stopped cutting stupid corners with the rooms, and tried harder. Staff were ok, but the attitude from above probably sets the scene. But: iconic hotel, the advantages of large hotel, 10/10 location.

Richard E.
United States
June 29, 2013
the stay was ok but definitely nothing special
the best thing about the hotel is the location. otherwise nothing special
The worst was the internet which is not functioning - very slow. So if you need a good internet (which I do) look elsewhere for a hotel.

Jennifer B.
Singapore
June 20, 2013
Very convenient location
Convenient location, best hot chocolate at lobby and friendly staff

christopher R.
United States
June 13, 2013
so so hotel
The location is great- that is the only good thing.

CHONG H.
Malaysia
June 02, 2013
great location
In the city center,a lot of restaurant

Arshad A.
Pakistan
May 29, 2013
It is a pleasure to stay in Krasnapolsky
Centrally located, lively and good ambience
It has always been a pleasure

Sabrina Y.
Sri Lanka
May 26, 2013
Awfully central!
Location, Reception Speed & Security

Charles S.
United States
May 26, 2013
comfortable, great location
location, service, clenleness
We have been to Amsterdam on many occassions and this is our first stay at this hotel. We would be happy to stay there again.