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Excellent 8.5
Based on 84 reviews

Recent customer comments

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Excellent



based on 84 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 10.0
  • Location 7.8
  • Room Comfort/Standard 8.8
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.1

Shadwa A.
Kuwait
August 29, 2014
Average
Shuttle bus Service from/to the airport is good, the room design is good, the room cleaniness level is good
The staff at the reciption were not so friendly. Shuttle bus service was good

Jingjin M.
China
August 25, 2014
Not locating in airport
food; room comfort

Daniel T.
Colombia
August 10, 2014
Good airport location
Location, clean bathrooms, nice bed.
Great option if you want to stay near the airport. Free shuttle to the airport.

Munawar C.
United Kingdom
August 09, 2014
Hilton Madrid
Service, shuttle bus, cleanliness
Really enjoyed the food, service, and facilities.

ROY C.
Australia
August 02, 2014
The best airport hotel we have stayed in
Hotel facilities, staff service and hotel room
Normally a stay at an airport hotel is just that, a roof over ones head before or after a plane trip. But the madrid Hilton airport hotel is so much more. The hotel has a gym, a heated pool, a steam room and these facilities were made available to us until we needed to go to the airport. Our flight was a 10pm so we had hours to kill until check out. In the morning we went into madrid city to view some of the sights and then in the afternoon used the gym facilities etc Checkout was at noon but the hotel was very accommodating. Dinner was excellent and breakfast was perfect

Ahmed S.
United Arab Emirates
July 26, 2014
Nice Hotel near the Airport
Nice , Clean, Near Airport
The hotel is very clean, nice and near the airport with friendly and accommodating staff. Only we faced 2 issues during our stay here in this hotel, the early check in we had requested before arriving to the hotel didn't happened as agreed with them , secondly we booked and double confirmed via emails & phones about our 2 rooms with connecting doors 2 months prior to our arrival here but unfortunately upon our arrival at the hotel they are giving us 2 rooms without connecting door and not near to each other but after insisting and providing them with our email communications, they were convinced to give us what we had requested!!!

Henry D.
Australia
July 26, 2014
Nice enough airport hotel
Fine dinning restaurant, the staff and the shuttle service to the airport.
Everything was above average however there was not enough running machines in the gym and the breakfast was horrible. I mean seriously under standard for a Hilton hotel.

David G.
United Kingdom
July 23, 2014
Disappointing
Shuttle bus service, cleanliness and close to airport
Continuous problems with electric lighting in the room, had to call electrician five times to turn lights on. Still not resolved after i left!?

Stephanie B.
Philippines
May 07, 2014
Comfortable and convenient
Near the airport, modern room, great shower and tub

Carolyn S.
United Kingdom
May 01, 2014
Conveniently located nice hote
Location, comfort, staff
This is a very pleasant airport hotel located very close to the Madrid terminals. A good standard of decor and very helpful staff.