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Recent customer comments

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based on 84 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.9
  • Location 9.4
  • Room Comfort/Standard 8.9
  • Service 8.7
  • Value for Money 8.0
  • Food/Dining 7.7

alma G.
August 24, 2015
summer in madrid
location. concierge. bartender
I'd like to give special mention to the doorman/bell hop and the lady bartender who both attended to me during my stay. They gave me excellent advice on where to dine and shop during my stay as most establishments close during the summer

Elaine Y.
United Kingdom
August 13, 2015
Excellent all round!
Serviced, pool & location
We had an amazing time in the hotel Urban, the staff were great!

Mark N.
August 13, 2015
Great hotel & great staff
Comfort, staff knowledge, pool
Stay at this hotel was great. On check-in we were given local knowledge to some of the better eating venues in Madrid that are not in a tourist book. It is close to everything in Madrid and was very comfortable. Bonus to have a roof top pool which was just perfect on a hot summers afternoon after seeing the sights!

Warren E.
United Kingdom
August 07, 2015
A great hotel !
Location, the staff and quality of rooms.
A quality hotel in s great location. Close to all the main attractions with some fantastic restaurants on the doorstep. Great pool and bar on the roof. Yes both quite small but we did not find either to be over busy. Staff really helpful and approachable. A pleasure to stay !!

Chris G.
United States
July 19, 2015
Summer visit
The hotel is of a great design and the staff was great.
I did have a problem with some laundry being done for me. One it was not explained the cost which ended up being 90 euros for a very small pile of laundry. Also one piece was lost and one discolored. I did not notice till I left the hotel. Overall the hotel was great but the laundry issue put a stain on my stay there.

Ariyatash T.
June 10, 2015
Good decoration, uncomfortable ambience
design, bed, pool

Ilja O.
June 08, 2015
Great interior
Interior design, central location, staff friendliness

Carolina E.
May 25, 2015
Great location and pleople very acomodating
Location people decoration

Cheung D.
Hong Kong
April 10, 2015

Po A.
Hong Kong
January 28, 2015
Nice Stay
The staff were very friendly and helpful. Great Location. Nice interior design and very comfortable, the room is a bit tiny though.