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Best Western The Boltons Hotel London Kensington

19-21 Penywern Road, Earls Court, London, United Kingdom SW5 9TT

Very good 7.7
Based on 73 reviews

Recent customer comments

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Very good

based on 73 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 5.6
  • Location 8.7
  • Room Comfort/Standard 7.5
  • Service 7.8
  • Value for Money 7.4
  • Food/Dining 6.6

Andrew L.
October 15, 2015
Tiny room. Less central than you think
Close to the tube

Jen D.
October 02, 2015

frine C.
July 09, 2015
Second stay very disappointing...
Clean bathroom, nice location, pleasant staff
My first stay in a comfortable, upper floor room had been extremely pleasant, so I decided to repeat despite a noticeable increase in prices. I requested a very quiet, upper floor room and was disappointed to find out I had been assigned one on the first floor (102). The reception person made little effort to make any kind of change. Upon entering the room, I was horrified to find stained walls and a very dirty, old carpet. Even more annoying was the discovery that the mattress was soft and stuffy, very unusual at Best Western hotels. Unfortunately, this time the Boltons has done everything possible to lose what was becoming a loyal customer...

nutchaya M.
April 25, 2015
room is too small for 2 people
The room was too small for 2 people. I think only 1 people can fit it there. The Breakfast is nice and good taste. Location is perfect just 1 mins walk

Amit S.
February 10, 2015
4 days in London
Location Cleanliness and Value for Money
Our Stay was comfortable; the rooms were tiny but clean and the hot water temperature fluctuated, which was annoying but manageable. The hotel is located very close to Earls court train station and is a very convinient location for a short london holiday. Also close to a M&S store if you wish to buy some groceries. Location was excellent and I'd consider coming back.

Michael C.
United Kingdom
January 26, 2015
Clean modern convenient
Good price value especially considering London low standards.

Oi L.
Hong Kong
December 15, 2014
Clean room
Friend staff, clean room easy access

Dimple K.
November 25, 2014
Only 2 good things-location and friendly staff
My husband and I were in London for 8 nights. We booked BOLTONS because of the good reviews. Unfortunately, the thing we enjoyed most about our stay there was the location. We would not stay in BOLTONS again. It does not deserve a rating of 4 stars. At best it should be a 3 star (but most likely two). We were on the second floor. Our room was TINY and it was loud given the rooms in the floor are very close together. The hallways and staircase were very narrow- two people cannot walk side-by-side. There is an elevator that is also tiny-two people can barely fit in let alone having luggage. The room we booked came with free wifi and breakfast. Wifi barely worked and you had to get a new password everyday. Breakfast was ok if you stuck to the "cold" stuff- yogurt, fruit, bread, cheese. The "hot" breakfast was n

Keshminder D.
November 24, 2014
Small but comfortable hotel
Good location, clean rooms and friendly staff

Deborah B.
South Africa
November 17, 2014
A friendly and cosy hotel
Food/Dining, Location and staff performance
A friendly enviroment that offers a comfortable experience.