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Recent customer comments

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All reviews (189)

Business travelers (32)

Couples (83)

Solo travelers (16)

Families with young children (16)

Families with older children (25)

Groups (17)

Very good
8.0
based on 189 reviews
Hotel Condition/Cleanliness
8.2
Facilities
7.8
Location
9.4
Room Comfort/Standard
7.9
Staff Performance
8.1
Value for Money
7.7
Food/Dining
6.6

8.7 LAI Y.
Hong Kong
January 20, 2015
Location is Perfect
Location, Food, Roomy
It just spend you 3 mins to Embankment Station, which is very convenient tube station. And you can arrive London Eye, Big Ben within 20 mins by walking. The Location is perfect and I believe I will stay there again when I visit London.

7.7 Chua P.
Malaysia
December 26, 2014
Good location
Big room with helpful staff
Very good. The staff is very helpful and polite.

7.3 Marion S.
United Kingdom
December 15, 2014
Great place to stay
Location, location, location
Used to stay here nearly every week for work. Not been back since it was refurbished, it looks very stylish and is much improved, a great place to stay especially if you like the home from home x

9.7 udi R.
Israel
December 08, 2014
perfect week in londom
location it amazing next to all sight and 2 tube station close ,the kitchen great and have everthing

7.7 alan G.
United States of America
November 27, 2014
Nice apartment near theaters
Kitchenette,roominess, location
Just steps away from Trafalgar Square, this hotel offers a nice apartment combination with kitchenette, a rarity in London.

9.3 Paul B.
United Kingdom
November 20, 2014
Great location, great value
Great location, near to great tubes and great value for money
great location and near to main tubes - great value for the room and great service

8 Judi L.
United Kingdom
November 19, 2014
Quality accommodation in a great location
Location, room size, kitchen facilities
This is an ideal location for anyone wanting to be near Charing Cross/Trafalgar Square. The staff were welcoming and helpful, my room surprisingly large for somewhere so central, and the full sized fridge and breakfast table enabled me to buy food at the nearby M&S (Charing Cross station) and Tesco Express (off Trafalgar Square) and eat it in my room.

8.7 Yoke C.
Malaysia
March 26, 2015
Location
Location, Surrounding & Room Comfy
Staff performance is fair. Location is great. The room is comfortable & clean. However, the room rate is quite pricey. Only 2 lifts available. There isn't any bus shuttle service available as the staff explained that they are at the midst of changing & finalising the bus shuttle company. Therefore, we need to arrange our own bus shuttle from other hotel.

7.7 Vanessa T.
Singapore
November 18, 2014
Good location. Room too dark.
Well located.
Good location but room was too dark. Couldn't even read comfortably. Didn't like having the toilet and shower area in 2 separate room. Good place to stay to explore London.

8.3 Vanessa T.
Singapore
November 18, 2014
Great location
Location. Location. Location
Well located within walking distance to Charing Cross and landmarks like Trafalgar Square, London Eye, Big Ben. Eateries all round and safe place to walk at night after catching Musicals. Save loads of time travelling from place to place because of the convenience. Room was too dark to my liking though honeymooners might find it romantic.