arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.5
Based on 487 reviews

Recent customer comments

Filter by traveler type
Very good

based on 487 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.4
  • Location 8.7
  • Room Comfort/Standard 7.3
  • Service 7.5
  • Value for Money 7.0
  • Food/Dining 6.6

Curtis D.
United States
June 26, 2015
Good spot
Location - close to Picadilly Station, and within walking distance of many tourist sties (Hyde Park, Buckingham Palace, Big Ben, Parliament, London Eye, etc.)

Justin Y.
New Zealand
June 23, 2015
Great location, average room
Location, location, friendly staff

Kathryn C.
United Kingdom
June 17, 2015
Location location location
Great to be next to Hyde Park. London is more than shops. Did not eat in the hotel, lots of places nearby.

Paul M.
United Kingdom
June 02, 2015
Family tourist trip to London.
The location by the tube was good, staff were friendly and the room was always cleaned well.
Ok, we were out of the hotel a lot due to touring and we eat out all if the time.

May 31, 2015
best to stay
strategic, good service

Poom T.
May 25, 2015
Good location but room is abit small
location clean comfy
location is very good

Poom T.
May 25, 2015
Good location but room is abit small
location clean comfy
location is very good! city center and near underground station

khalid A.
April 20, 2015
good location, excellent staff , old building .
good location, excellent staff , good value.
Not bad but I was not very happy with the room furniture and quality standards.

Saudi Arabia
April 17, 2015
Next to Hyde park
Location and that's it.

Chiu K.
March 09, 2015
Great location but overpriced
Location, location, location
The best thing about the hotel is its location, opposite Hyde Park, very near to Lancaster station, walkable to the main shopping areas and Bayswater. However, like almost all London hotels, it is overpriced considering that the room is very very tiny. One very negative thing about the hotel is their sulky staff, I did not encounter a single smile throughout my stay of 3 nights and the staff seemed annoyed when I asked for a local map on 2 occasions having lost the earlier map on the first day of my visit. I like its location and would return if the staff is friendlier.