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Recent customer comments

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Very good



based on 79 reviews
  • Cleanliness 7.8
  • Facilities 8.6
  • Location 9.1
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for money 6.9
  • Food/Dining 6.8
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wing C.
United Kingdom
March 09, 2015
great location
location,bar,room size
very good. only suggestion is they need a doorman at the front door to help elderly with their luggage up the few steps into hotel lobby. Otherwise a very good hotel in a great location

REX M.
Philippines
January 07, 2015
Location Location Location
Location, Food, Shopping, underground
A++ everything was just right

John H.
United Kingdom
December 14, 2014
Not worth the money
Location, shower toiletries and iron
Firstly there was no clear sign to show the hotel so i randomly discovered it by seeing a small bronze plaque on a wall. Next i had to wait at reception as there were no staff and there was graffiti on the desk which i though was very unprofessional. Next was the room which had had the tv unplugged and once i had struggled to plug it back in i found that all the batteries had run out. The bed was made of concrete and my view was straight into an office which was maybe 10 feet away. Finally on this trip was the shower that had a semi broken head. I paid there and think this is 4 times as much as it should have been.

Patricia J.
United States
October 27, 2014
hotel stay
location and concierge

Robert W.
United Kingdom
September 22, 2014
Impressive friendly great location.
Location friendly and polite staff and quiet for central london.
Enjoyable and what we expected. No hassle to leave our luggage. Clean and quiet.

Jung K.
South Korea
September 22, 2014
Nice place
location, service, easy
nice and relax

Greg S.
Australia
September 15, 2014
Could do better
Location, price
I have stayed here at least 8 times. The location, and the price at the right times, are very good. However this time there was distinct feeling of lack of interest from staff. From my in room internet not working, to reluctance to grant even a 1 hour late check out. To be fair the concierge who helped with theatre tickets was great, but as a whole...they could do better. I would not write it off. Very central. rooms fine, but nothing special

Errol C.
Australia
August 26, 2014
Great location
Location.
Attentive staff.Pay extra and upgrade to a nicer room

Rosalina R.
Indonesia
August 22, 2014
Great location
Easy to get around, big room ever, clean
it was fantastic with the nice comfy room and bed, but the hotel not provide free internet, you need to buy it. Great location for shopping since my wife asked me to do baby shop.

Sri N.
United Kingdom
August 09, 2014
Business
Nothing