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Recent customer comments

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Very good

based on 219 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 8.0
  • Location 8.9
  • Room Comfort/Standard 7.5
  • Staff Performance 7.6
  • Value for Money 7.2
  • Food/Dining 6.8

6 Keith C.
September 25, 2015
The Hilton Gatwick Review
The hotel was disappointing. The room was adequate and we were in one of the better rooms. The whole of the hotel was tired. To be fair it is a very busy and large hotel which makes it difficult to provide a enjoyable experience and it is a in transit type hotel . The reception and eating areas were not the cleanest. Staff were not that friendly and seemed stressed. Overall not a enjoyable experience compared to the Sofitel at Gatwick which was only slightly more expensive. We would not stay at this hotel again.

9 David P.
United Kingdom
July 16, 2015
Good airport hotel
Proximity to airport, food outlet choices and staff
Short walk from airport terminal, plenty of choice for food and drink

7 Rosemary T.
United Kingdom
June 15, 2015
Not bad

7.7 Lily G.
June 20, 2015
very good location and staff is helpful

10 Beryl M.
June 05, 2015
An excellent airport hotel
Walking distance from airport, good rooms excellent breakfast
We had a late check in and were dealt with quickly and efficiently.The rooms are very good, ours even had extra beds. The late night restaurants are good and the breakfast is superb. A very good airport hotel.

7.3 Lindsay A.
June 06, 2015
Hilton Gatwick Hotel
The best thing about this hotel is the proximity to the South Terminal of the airport.
The hotel was okay. We did not eat at the hotel, but this survey asked for a rating. Very convenient for the location and it served our purpose of a night's stay before boarding a plane the next day. The basics were provided, such as two bath towels, two hand towels but nothing extra such as facecloths or extra pillows. Hotel room looked well used but it was clean enough. Beds were comfortable. No controls for heating/cooling. Based on the probability of this hotel being used for one night stays, it seemed sufficient. However, caution as to the amount of noise in hallways at all times of the early morning or night. Our wakeup time was 6:30am, but we were woken up at 5:00am, 5:30am, 6:00am by noisy travellers in hallway. Also, we were not told that our floor was a smoking floor even if our room was not. Hallways were smoky but we were too tired to move our stuff to another room when it was offered.

9.7 Genn C.
July 13, 2015
Great Airport Hotel
Location, Big Room, Excellent Airport Hotel
close to south terminal of Gatwick Airport. Good Location, Helpful staff

4.7 Jai D.
United Kingdom
May 15, 2015
Not recommended
Location, gatwick express connection, 24hr gym
Let's start with the positives; the hotel is in a great location if you have to get to Gatwick and the 24 hour gym was nice. The staff were unhelpful, the room had 1 electricity socket (lamps were hard wired into the wall), the walls themselves were thin enough that you can clearly hear a normal conversation in the next room and apparently they either forgot to leave or don't offer complimentary water bottles. In general the hotel seemed a little run down.

10 Billy M.
United States of America
May 19, 2015
Great Stay
Breakfast, customer service and location
Stay was very enjoyable

7.7 Ridzuan A.
May 27, 2015
comfortable stay
location, clean and price
very comfortable and good facilities