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Recent customer comments

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All reviews (247)

Business travelers (55)

Couples (105)

Solo travelers (28)

Families with young children (19)

Families with older children (20)

Groups (20)

Very good
7.5
based on 247 reviews
Hotel Condition/Cleanliness
7.8
Facilities
7.6
Location
8.0
Room Comfort/Standard
7.5
Staff Performance
7.6
Value for Money
7.1
Food/Dining
7.1

7.3 Naoki W.
Japan
July 14, 2015
Well maintained, yet not modern
Convenient location, plenty of hot water supplied, powerful airc onditioner working
Well maintained hotel located at a convenient location. Though the room was rather small, enough hot water supplied in the bathroom, while the air conditioner was working fine. The British breakfast served was fine, and was just expected.

9.3 Helen R.
United Kingdom
June 27, 2015
Super Time
executive Lounge, free champagne, plush-ness
We had a lovely time, the suite we had was clean, not a lot to look at out of the windows and was fairly tired in places, but very nice. As it was a honeymoon for us, away from kids, hilton provided a bottle of cava, very kind, thank you. We love Hilton hotels, and always try and use, provided the price is right!

6.7 daniel Y.
Philippines
June 25, 2015
the air conditioning of the room was not cold.
hotel staff were very helpful, wifi all over the hotel,near to westfield

6.3 Monica M.
United Kingdom
May 29, 2015
Old and out of date
Location
This hotel is overdue some refurbishment. I checked in after having spent a week in a Premier Inn (The Hyde in Hendon) thinking I was treating myself to a nicer weekend stay. Comparing the Hilton to the The Hyde I was disappointed to find the Hilton room dull and needy. The bathroom in my room had severe evidence of age, and looked like the room that you would get for paying half the fee. I would say the Hilton London Kensington Hotel is now a 3 star not the 4 they advertise and am not likely to return there again anytime soon.

6 asdin A.
Indonesia
May 16, 2015
stay in uk
nothing special
It is ok

9.3 Steve H.
United Kingdom
May 04, 2015
bank holiday bargain
room size, deal, westfields
Pretty good, but expect WiFi to be free and available. Great room etc.

8.3 Ellen Z.
United States of America
April 26, 2015
stupid internet policy
comfortable room
Hilton hotels have a stupid wifi policy - you get it free in the lobby but have to pay 15 pounds a day in your room. I would never stay at another Hilton - it's too inconvenient to have to come downstairs to use wifi.

6 LING W.
Malaysia
May 21, 2015
No free wifi provided but friendly staff
Near the shopping mall, friendly staff & clean room

8.7 Patrick B.
United Kingdom
February 09, 2015
Excellent Customer Service
Customer Service Comfortable Bed Great Straff
Excellent

8.3 Robert R.
United Kingdom
January 27, 2015
2 day break
Location, usual Hilton standard
Enjoyable stay, very little time spent in hotel. Breakfast on Saturday totally disorganised! Replenishment of food extremely slow, bread appeared to be a scarce commodity, the bringing out of one loaf at a time for the amount of people waiting, really!! Majority of items making no reappearance. However, Sunday was much better. Thankyou