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2015
Excellent 8.3
Based on 129 reviews

Recent customer comments

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Excellent



based on 129 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.3
  • Staff Performance 8.5
  • Value for Money 8.0
  • Food/Dining 7.2

7.6 Delphine V.
Denmark
February 26, 2016
Disappointing experience but very decent hotel rooms.
Noisy reception with the bar. No wifi when I needed it and it happened not to be available the entire affernoon evening I was there. It kind of ruined my plans for catching up some work. Corridors and rooms lack of freshness, the carpets and walls look a bit rubdown. Rooms are a decent size and large windows. Bathroom was very clean and towels extra soft. The shower is tricky to get to hot water, hence a lot of spilled water. The shower is nice with strong flow but it causes water to flow outside the bath and spill on the floor.

8.7 Shaju B.
Singapore
January 18, 2016
Good stay at K West
Room size, early access to the room, location close to West
Very courteous staff. Gave early access to the room, as it was ready. Good bar area. Spacious rooms.

6.3 Anna B.
United Kingdom
December 31, 2015
K West
Bath tub, large bed
We were only staying for one night so cannot complain. Some staff were very grumpy

5.3 Cavella D.
United Kingdom
December 26, 2015
Poor service
The interior was lovely in the lobby. The location is quite good.
Unfortunately it was a disappointing stay with my family. We arrived Christmas Eve which took forever to check in with 2 staff on and checked out Christmas Day which took a while with one person on duty. When we arrived we had loads of bags with us, plus Christmas presents. Not one helped us and we ended up taking the luggage trolly ourselves which I have never had to do at any other hotel. The attitude of the staff was average, maybe because it was Christmas they all didn't want to be there but were still guests. To try and pre book breakfast and the car park earlier on in the week was a joke I called 4 times no one would answer the phone. I kept being put through to different departments. So i presume they don't get people pre book often over the phone or everyone broke up on Monday for Christmas. The beds were uncomfy, the breakfast was a complete shambles. It was too busy, had to wait ages for a table, menus and no glasses to pour any juice. It is a very small restaurant so I can't see what it could not be managed well. In the room there was only one set of toiletries for one person when we booked twin rooms. It's a shame because it's christmas and it was far from a perfect stay. I travel for a living all over the world and have stayed in several hotels in London but the k west really needs to sort a few things out.

8 Joedyn L.
United Kingdom
December 23, 2015
Staff let this hotel down
Breakfast, bed, cleanliness
Everything was perfect until paying my bill at checkout, they tried to charge me for 2 breakfast even though I was the only traveller, had to stay and argue my point for longer than necessary, and which was obvious, they also tried to lie, thinking I wouldn't check. Ruin a good time at a nice hotel

8.7 Arvind S.
United Kingdom
December 11, 2015
K West
Comfort Clean Helpful

8 Kapila T.
Malaysia
December 09, 2015
Good Hotel
Location, value, comfort, staff

8 Kapila T.
Malaysia
December 09, 2015
Great Hotel
location, value, comfort, staff

8 Kapila T.
Malaysia
December 09, 2015
Great Hotel
location, comfort, value

4.7 Monica M.
United Kingdom
December 02, 2015
Not an enjoyable stay
Location
There was nothing on the website to say that there was a parking charge, the car park is valet only @ £25 per day, when I phoned ahead to ask the receptionist about parking and checking in, they failed to mention that if you book ahead for parking it is reduced to £19 p/day! My room was buy the tube line so I could hear the metro all night, £20 for breakfast in my room was not worth it as it was very average and a small portion. I left for the day a bit late, but on my return in the afternoon nobody had bothered to clean my room. The sink and bath had cracks in them, the Wifi I could only get in the bathroom, On a positive, the bed was comfortable and clean, and it was a great location just off Shepherd's Bush, easy access to the M1.