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Excellent 8.1
Based on 68 reviews

Recent customer comments

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based on 68 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.0
  • Location 9.1
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 7.1
  • Food/Dining 7.7

Lindsay C.
November 25, 2014
4 Days at the London Hilton Park Lane
Location, staff efficiency and friendliness, room size

Michelle O.
November 05, 2014
nice location

Krajczynski M.
July 12, 2014
Absolutely fabulous
Great rooms, excellent food, frankly staff

Kafil U.
July 09, 2014
wasnt what i was expecting
Location, brand name
I was expecting more helpful staff. The hotel was advertised as having valet parking. But there wasnt any. We had to pay £50 for parking and also everytime we were going in and out of the car park, it was charging us. I wonder what do they do with guest who come with their car.

Jennifer W.
United States
May 25, 2014
Comfortable, safe.
Great staff, clean room, easy location
very good

Darren C.
May 22, 2014
Comfortable, Great Location, fairly expensive
Location, Comfort, Views
The hotel is brilliantly located with great views, good service and comfortable rooms. It is very expensive however but then what hotel in this part of London isn't.

Ioannis N.
February 24, 2014
Exactly as expected from a Hilton Hotel
Room view / Hotels Location / Spotless room
Exactly as expected from a Hilton Hotel except that the Dry Cleaners was closed on Sunday. I believe that should be open as happens in most of the Hotels world wide that their guest are business travellers.Other than that all services where first class and London is always a great destination !

Chi C.
Hong Kong
February 15, 2014
Very nice city to live in
High tech, near Hyde park, food is nice

Louie J.
February 13, 2014
Excellent and definitely will come back
Super Super Super
This is my third time to stay at this hotel. I booked the executive room so can enjoy the excecutive lounge service. They offer non -stop drinks and food during specific time which is excellent which not many other hotels in Europe will do the same. Their breakfast at lobby is more than excellent!!! All the food is fresh and specially made. I really enjoy to stay at this hotel

paul H.
United Kingdom
February 05, 2014
Disappointing. Poor value for money. Average room.
staff, comfortable bed, hyde park
I was expecting standards on par with luxury hotels in South East Asia - Singapore, Japan, Thailand, South Korea. The standards for this hotel Hilton were lower. I was expecting the Hilton Hotel to be perfect in every respect; a luxury hotel on Hyde park. The amount of money I paid should warrant this. What I experienced was a very expensive hotel offering very average standards. The bathroom was old and tired with broken shower fixing. The view from the window was depressing. The room small. The room service food was awful.