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Very good 7.8
Based on 574 reviews

Recent customer comments

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Very good

based on 574 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.2
  • Location 8.9
  • Room Comfort/Standard 7.6
  • Service 7.7
  • Value for Money 7.5
  • Food/Dining 7.1

Juliana J.
April 02, 2016
Great location, old room, terrible wifi
(1) Location is great, only 3 mins from sub. Upgrade to club room however the room was very old, broken mini cabinet door and wardrobe. Wifi is a snail that I could not believe it exists in city like London. We stayed 5 days and could not tolerate the wifi on our 4th day. We barely can use the wifi so my husband spoke to the receptionist to opt out the upgrade (paid 30 pounds for that snail wifi). On our check out day, we heard the receptionist offered a couple from Philippines an upgrade for 50 pounds per night. I am not sure if they have standard rate here. (2) Breakfast is average. Until one day after Brussels attack, I encountered unpleasant threat from other guest in the breakfast lounge. I was in the call with my mom to tell her that we were fine; there was one guy approached me and cut the queue for food. I did not notice that actually as i was really next in line, and still talk to my mom and take my food. The guy suddenly threw his plate and bang the tray, scolded in foreign language that I believe it is Italian. He mentioned something about being Asian that I do not understand. He was angry as he did not manage to cut the queue. The Caucasian man with his boy who sat beside our table saw it and comfort me. Told me that that guy is very rude; might be crazy with his mind and not to bother him. The rude guy came back to his table and shouted while showing his middle finger to us. The staff pretend not to see the commotion. Only the brave Caucasian man with his boy who saw the incident comforted me. As a woman, Asian, I felt the threat from the rude man. Unfortunately the hotel staff did not bother at all. (3) We unintentionally asked the security about direction. He turned his face black and mumbled that it is not his job and please ask concierge in an unhappy manner. Stay at your own risk. I would not visit this hotel again though the location is great. It is a 4 start hotel with 2 or 3 average hotel service and facilities. We moved to St. Ermin's aft

Thio S.
March 20, 2016
Very bad housekeeping . Never replenish essential.
Disappointed ! Paid for 3 days stay but the housekeeping was not updated to replenish items daily , miss out beverages, tissue papers, laundry bags. Have to keep calling for service. Should have treated as daily stay of hotel since we paid for 3 days stay.

Happy A.
March 18, 2016
A new kind of horrible
Room without a shower. Checking in took forever. Staff weren't helpful they were rude maybe even racist. I will never stay in the same hotel ever

Julie L.
March 15, 2016
conveniently located
consistent in service and hotel standard

Saeed M.
United Arab Emirates
March 13, 2016
Ver Good Hotel
It is very good hotel. Although not much attractions are around, but it is a good one

Farhan H.
March 07, 2016
convenient location
its was really easy to access all the places from there

Samir D.
February 12, 2016
A very pleasant stay once again
Location. Room size. Amenities.
It was excellent. Have been staying there for several years. Love the place.

Talal A.
February 06, 2016
Awful manager and Staff
Bad behavior from the staff and manager. In all other hotels even 3 star hotels staff and manager would like to help guests so the guests can come aging and stay in the hotel but the staff and manager in millennium gloucester is realy bad. I will not recommend this hotel for people to stay in

Antonios T.
January 19, 2016
Standard option
convenient location , great hotel with excellent value for money

jeremy H.
United Kingdom
January 08, 2016
dull but functional room
Location, location, location
Room was dull but ok. Dated but clean.