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Very good 7.3
Based on 875 reviews

Recent customer comments

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Very good

based on 875 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.6
  • Location 8.7
  • Room Comfort/Standard 7.1
  • Service 6.9
  • Value for Money 7.2
  • Food/Dining 6.8

Denis L.
United Kingdom
June 15, 2014
A centrally located Hotel
near shops, sights & airport express
Very pleasant in every way

Diana P.
United States
May 26, 2014
Short layover stay in London took Heathrow express
Location, comfortable, clean
Great and pleasant. Super easy to paddington station

Oddny H.
May 26, 2014
Friendly staff, small but all right rooms, clean.
Staff were friendly, there was even a norwegian speaking there, centrally lokated to the attractions, to the tube and to the resturants.

Sarah G.
May 25, 2014
Clean economy hotel. Not advisable during summer.
It's a couple of minutes away from the Paddington Station which is the best thing about the hotel. The room is always clean and the breakfast is very good.
It was okay. We didn't expect to be staying in our room most of the day as we were travelling as tourists. However we didn't expect that the evenings would be that warm. The room was stuffy even when the temperature was about 10 degrees outside, we had to keep our windows open and even the curtains because there was no breeze. The room temp was around 25 degrees. We could see through the window of the room adjacent to us and I'm sure they could see us as well. So my husband and I had to give up our privacy for some air and to be able to sleep comfortably. We asked for a fan to at least have some air circulating but the person at reception (he could be the owner) just snickered and told us thee is no fan. I was surprised that the hotel doesn't have contingency for summer especially when their rooms get that stuffy. The vents seemed blocked or just dirty, thus no air was circulating. They probably should have those checked. The hotel is great if you're looking for a good location, good breakfast, clean rooms in London. The price is way better than any of the hotels I looked at whilst preparing for the trip. But be prepared to sacrifice comfortable sleep. I would have been okay paying a little extra to be able to sleep comfortably the 4 nights we were there but because we already prepaid we had no choice but to stay. Unfortunately the hotel staff (or management) didn't seem concerned about guests' comfort as long as the basics (clean room and board) were provided.

Nicky W.
United Kingdom
May 18, 2014
Friendly staff, location, clean

Brian H.
United Kingdom
May 05, 2014
Couldn't get out quick enough
Small room ,dated, mouse traps under bed ,weren't allowed to bring food into room and the owner was nt helpfully at all

Eric P.
Hong Kong
May 05, 2014
Room in unclean and the shower is not working well
Only good thing is location
A bit disappointed as the room is not clean and staff is unfriendly. Shower not working well and they do not even to bother to turn on the heating system as the excuse was not very cold! Ok just stay for a night but there are more better choice than this hotel if you want to stay in central London

Theresa C.
April 28, 2014
ok, was not in the hotel except to sleep
location, easy to public transport
the room was cold because the windows are old and wind comes into the room. breakfast ok.

Lorraine A.
United Kingdom
April 27, 2014
Fantastic fun packed weekend
Location price clean
Nice staff nice room but a bit small but for a weekend stay I didn't expect any more. The room was at the front of the hotel so could hear the road noise with the window open. The hotel over all is clean and well equipped for a weekender but is one of those old fashioned types that could do with an update. The bed was comfortable and extra pillow provided. There was no bath but a good shower in a very compact bathroom. The brekfast was good with a choice of cereal full English (not quite full) egg bacon mushrooms tomato plenty of toast, juice and tea and coffe. I would stay there again if I was to go to london for the weekend. It's close to Paddington station so you can get around london easy.

Heather C.
United Kingdom
April 17, 2014
Staff .....location .....breakfast
Very welcoming and comfortable