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Recent customer comments

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Very good

based on 839 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.2
  • Location 8.7
  • Room Comfort/Standard 7.1
  • Staff Performance 6.8
  • Value for Money 7.2
  • Food/Dining 6.8

3.2 Yu F.
Hong Kong
March 15, 2016
Not a clean place to stay
There was a cockroach on curtain. The reception staff told us the breakfast was served at 9:00am, but the breakfast serving time is closed at the time.

March 23, 2016
This is a rather good hotel.Location was great. Friendly staff and cost performance were good.The only thing is narrow shower room.

8.4 Gang Y.
February 22, 2016

8 Jaume P.
January 15, 2016
Good choice
Location, price, cleanliness
Close to Lancaster Gate underground station, this hotel is a good choice for your stay at London. It looks a little bit old but it's really clean. Rooms really warm in winter.

8 Sim W.
December 24, 2015
Conveniently located
Location, friendly staff, value
The hotel is very conveniently located within 10 minute walk from Paddington and Lancaster Gate stations. Bayswater, Oxford Street, Hyde Park and other attractions are accessible within walking distance. Checking in was fuss free and quick. Cafe serves simple but adequate English breakfast. Wait staff is very efficient and friendly. Room is clean and comfortable with clean towels daily. Only gripe is the small room and bath - but in all fairness, most hotels in London of the same standard would be the same. The thing going for it is the excellent location.

8.3 Ulrich H.
December 14, 2015
Good location for travel and food
location, price, security
Very secure, quiet location near to Paddington station. Many restaurants nearby. Hyde park is 10 minutes walk away.

8 fion C.
Hong Kong
December 10, 2015
nice suite~ great location~good breakfast~
nice suite~ great location~good breakfast~

7 Armin B.
December 07, 2015
It's ok
Location. Staff. Breakfast.
Look the location is great, the staff pleasant and breakfast good. But the room was small (tiny), the bed was crap and the room didn't even have a bar fridge. That about sums it all up.

8 Rafael F.
United States of America
November 28, 2015
Very short busy trip.
Location Staff Value
Busy & efficient.

7 Zulkarnain S.
November 27, 2015
Good location near Paddington
Location, near station and Hyde Park
Great stay but the bed need to change