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Recent customer comments

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based on 83 reviews
  • Hotel Condition/Cleanliness 6.5
  • Facilities 5.0
  • Location 8.0
  • Room Comfort/Standard 5.8
  • Service 6.0
  • Value for Money 6.1
  • Food/Dining 5.1
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Helen A.
United States
September 17, 2014
Great Experience
Bed, Location, Amenities

Nur K.
August 31, 2014
Information about hotel wasn't accurate
Location, room size
We actually called the Apartments to request for a ground floor unit as we had an elderly lady who had difficulty with climbing up/down the stairs. We were reassured that while it was not possible to confirm the reservation of such unit, there was a working lift that we can make use of. Coincidentally, over the call, we were only advised of a different check-in location upon our queries. During our stay, we witnessed two different group of people who went straight to the apartment without knowing that check-in location was different and quite a distance a way. Both got very frustrated. We had to tell them about the check-in location. There was a complimentary shuttle to the apartment itself though the driver was very unfriendly and unhelpful. We got the LG Room. Room was actually very spacious which we appreciated a lot. Beds were not double bed but 2 single beds pushed together. Toilet had no aerator/ventilation. Fortunately, location is excellent.

August 29, 2014
Good location within walking distance
Good location, underground within walking distance ,cleanliness is in acceptance
Overall was good

Ho W.
United Kingdom
July 21, 2014
Great if you spend most of the time outside
Great location
The reception is separated from the accommodation complex, so you have to take the underground to check-in. Not good if you have a decent size suitcase. The room is nothing like the pitures posted. A youth hostel does a better job. One thing that you can't deny is the great location. The apartment is only minutes away from Paddington Station.

Peter W.
United Kingdom
May 20, 2014
Nice surprise, recommend you stay
Location, cleanliness and value for money
Great service, comfortable, excellent location, clean, restaurants nearby, professional staff, friendly, I would recommend

United Arab Emirates
May 14, 2014
Not so bad
Near Park
Very Bad

kent O.
May 01, 2014
terrible customer service and highly inconvenient
never visit or recommend to anybody

Ak K.
Brunei Darussalam
April 14, 2014
room is not big, if you are from asia
location, location and cleanliness. nothing else
we were staying with 2 kids and staying on the 4th floor, please ask if the lift is working.. lift was unavailable during our stay. check in is 20mins walk away, all the way in queensway

Mark B.
United Kingdom
November 11, 2013
Not the best apartment
good location, close to tube, quiet
Very small bathroom, i could not even stand up in the shower due to very low ceiling. No plug in the bath so could not have a bath. damp smelling basement flat. Not great value for money. Would recommend Think apartments any time.

ms D.
October 26, 2013
poor managment
clean, easy acsess and convinience
Good and clean hotel but the reception is quite far about 1 kilometres walking distance from the hotel. Agoda should mention/ notify/ state for the customer first in their website. tq