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Very good 7.0
Based on 101 reviews

Recent customer comments

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Very good

based on 101 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.9
  • Location 7.5
  • Room Comfort/Standard 6.5
  • Service 7.2
  • Value for Money 7.0
  • Food/Dining 6.3

Nana T.
December 06, 2015
Not recomended for first time traveler to London
Close to uperground and underground station, minutes walk to stores, supermarkets, and restaurants, bus stop in front of hotel
Room was very small. No place to put the luggage. Room was dusty. The floor was shaking every 2-3 minutes.

karen B.
United Kingdom
November 28, 2015
friendly staff
we did not get the room upgrade that we paid for & the hotel were not aware, so therefore it is a problem with the agent the hotel could not help rectify the upgrade, poor cusomer service

Daniel G.
United Kingdom
November 19, 2015
Proximity to the tube, easy access to shops and restaurants on Kilburn High street, staff were polite
The room was Ok, but most ceiling lights in the room didn't work, so it was quite dimly lit in there. The bathroom was quite small, and the shower stuck at an odd angle so that it fit into the cubicle. WiFi didn't work properly. I rang reception using the specific button on the bedside phone, but this didn't work, so I had to redial another number to get through. Staff were polite, but when I asked for an iron and ironing board they told me they'd bring it in five minutes, when in fact it took nearly half an hour - this was very annoying. That said, it was clean, quiet and it's very handy for the tube. I didn't eat in the hotel but it's right on the High Street so it's dead easy to go and get something to eat from the restaurants there. How to sum it up? Well, if you're in London very briefly, just want somewhere half-decent to sleep on an overnight stay, and you aren't bothered about WiFi, lighting, prompt service, food and functional appliances this place is just fine. If you want a more luxurious hotel experience, you definately won't like this. It's a small, slightly pokey place run adequately, if not well, by an obviously overworked group of young people. It's nothing special, just OK.

Maram J.
November 13, 2015
Nice hotel recmonded
Location, clean , helpfull staff
Near to underground station near to over ground , ptimark starbuks Tesco all of them in front of the hotel, good brakfast , free high speed wifi

Abdul L.
November 11, 2015
Best western Meda ale
Location, staff
I was given a room next to a storage area which is isolated from the main hotel area. I don't think this should have happened. I hardly stayed in the room. Staff is the only plus point

Anthony K.
November 03, 2015

Yashmin B.
United Kingdom
October 29, 2015
Pokey rooms, badly designed bathrooms.
Prompt service from reception although not particularly friendly.Good location for where we wanted to go. Friendly cleaners.
We were firstly given a double instead of a kingside,tiny room and bathroom, this was then promptly rectified. The new room was in an extended part, we think, stairs up, down, up, like faulty towers. On one staircase, the light only came on as you reached the top, dangerous! Bathroom was of a terrible design, sink splashed water everywhere, the showers; ceiling mounted and hand held over bath with small shower screen soaked the whole bathroom, despite us being so careful that we were unable to enjoy a shower. The radiator situated next to the toilet, was so hot it scalded us. The bathroom floor had hairs on it and the bathroom door was unclean. The whole place was hot and stuffy, if you opened the windows, the external noise disturbed, turning the room thermostat down did not seem to make a difference. Breakfast was continental only, with option to pay for cooked. Overall disappointed.

Nada N.
United Kingdom
October 28, 2015
the best
price location and room

Indah L.
October 24, 2015
Location, Friendly Staff

Joe M.
October 11, 2015
Good friendly hotel.
The outstanding friendliness and helpfulness of the staff at reception and in the dining room.
Pleasant and efficient except for the location of our rooms in the basement which should be a lower tariff.