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Good 6.7
Based on 121 reviews

Recent customer comments

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Good



based on 121 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 6.0
  • Location 8.4
  • Room Comfort/Standard 6.3
  • Staff Performance 6.5
  • Value for Money 6.6
  • Food/Dining 5.4

Joshua B.
United Kingdom
March 09, 2015
All round a bit disapointing
Location was good and the breakfast wasn't awful.
From the moment we arrived my partner and I were disappointed, the staff on check in weren't very helpful. We were given the room key (one between two of us) and weren't given directions to the room. When we got into the room it was uncomfortably hot, shabby and the bathroom was dirty. The plug sockets were hidden away, behind various bits of furniture, and the room looked outdated. The walls were cracked and discoloured as well as being covered in scuffs from previous visitors. We had an issue with the lights and when we reported this to the staff they didn't apologise. It turned out not to be a problem, but the staff were surly and unhelpful throughout our stay. We also discovered that the shower drains were thoroughly clogged with hair and grime, meaning we could only have the shower on a trickle without flooding the bathroom. All in all it was just disapointing, we expected a small room, but there was barely room for the furniture they'd put in there, let alone us and our luggage. We will not be staying there again, and would not ever recomend this hotel for tourists.

Capt. R.
Bangladesh
February 14, 2015
All good except WiFi should have been free 24 hrs
Staff, temp maintenance and beds
Generally ok, except showe room was too small.

Afwi B.
Brunei Darussalam
January 04, 2015
pleasant stay
location, location, location
Stayed in royal eagle for a week. Given an underground room initially but hotel staff were kind enough to change room second night onwards. Overall was a pleasant stay, close proximity to paddington station for access to all of london.

Maggie L.
Singapore
December 21, 2014
Comfortable hotel
it's clean, staffs are friendly and helpful
comfortable

JOSE D.
Peru
November 22, 2014
PAddington stop
Location
Good next to Paddingtom walking distance to Hyde park, cheap, but very very basic as expected

Yin C.
Hong Kong
November 11, 2014
Best to going in autumn
good location, reasonable size, balcony
love the double deck room with balcony! But we went in mid summer time and it was so hot and stuffy. No air conditioning and the only fan in our room is broken. So we hv to open the window to sleep but it was so noisy from the street and also felt a little dangerous.

Ka C.
China
September 21, 2014
worst hotel that I stated in London
Room is small and dirty. Facilities are old and the staff is impolite. Toilet is small and the breakfast tastes bad.
It is the worst hotel that I stated in London. The quality of services and the cleaness of the room are not good. I told the staff related to the problem of the telephone in my room from the first day. But no one fix it and no one change the room for me. The toilet is small and the sink is so small that I can't clean my face. The connection of wifi is not good and the staff are impolite. They did not solve the problem for you and even no apologies for the problems of the room. The breakfast was not good, no cheese or egg. As a hotel, the quality of the room and the services are not even as good as a B&B. I will not stay in this hotel again and not recommend the others to try this hotel.

Peter W.
United Kingdom
September 10, 2014
London adventure
Location price staff
OK the room was very small but the bathroom was even smaller. We on the other hand are not small people. So it was all a it of a squash. Breakfast was OK but not much choice or variety

Yam H.
Hong Kong
August 30, 2014
Convenient location
There are many same kind of hotels in this area and it looks Great Eagle is the largest one. It is a typical English hotel with history and its location is perfect for travellers with reasonable rate.
General is good but the housing keeping should have improvement as one day we found some used spoon and glasses have even not been changed. I understand we could not expect too much on English breakfast but during our stay in 9 days, no single item have been changed, the free wifi only provided half hour for 100m and it is totally not enough for business traveler.

Shuk T.
Hong Kong
June 22, 2014
Not a good experience
Close to the Paddington station
Poor soundproof in room especially near the lift Extremely small room, small toilet No air-conditioning in room Lack of choice of breakfast