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Recent customer comments

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All reviews (109)

Business travelers (20)

Couples (55)

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Families with older children (10)

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based on 109 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

December 01, 2014
Comfy near Gatwick airport
comfy, clean and worth it.

9.3 Simon C.
United Kingdom
October 11, 2014
Great way to start a holiday
Friendly & efficient staff. Very comfortable, quiet room.

3.7 Adam H.
United Kingdom
August 04, 2014
Standards have slipped and are not good
This hotel used to be great, sadly it has slipped badly, arrived late (11pm) after a long and delayed flight, had an executive room with club access - this was closed, no mini bar and no food at this time. The bar did eventually get us 2 drinks, £26 for 2! The room was fusty, tired and lacked toiletries and I was left asking where is the executive part here, the ac was noisy and did not work well. Morning breakfast struggled to get a quick coffee, no take away option before getting an early start for central London meeting. The final sting was to charge an EXTRA £16 for parking my hire car for 6 hours! - Front desk manager was rude and arrogant and said that was the policy, the whole thing nothing executive, none of my colleagues will now use this hotel simply because of arrogance and this is a preium price with little or no service and standards slipped badly.

9 Jane D.
July 22, 2014
it was perfect. Much better than alternatives
choice of restaurant, pleasant public areas, comfortable bed
we were very happy. We had a 6.30am flight departure. Everything went like clock work. We will stay again.

9 Miriam P.
New Zealand
July 28, 2014
The location - easy access to Tube
Our stay was great, rooms were ideal, overall I would have no hesitation recommending Sofitel to my friends

9.3 Peter L.
June 27, 2014
Wonderful hotel , short walk to oxford street
Location , luxury rooms and did I say location
Wonderful and can't wait to return next year and stay in a central location

8.3 Carolanne S.
United Kingdom
September 22, 2014
location, comfort, quality?
I always enjoy staying at the Gatwick Sofitel. It is like going home after a long flight. The rooms are good and the bedding is just like home.

9 Bronwyn M.
June 16, 2014
Perfect Location
Location comfort
Great hotel for an early morning flight from Gatwick North Terminal only 5 minute walk to check in Not many options to eat at terminal mostly only at hotel ,nice but expensive

8.3 Peter L.
June 13, 2014
Perfect or a night stay after long flight !
Connects to north terminal , rental car very close , marks and Spencer's food out let
Great after long flight , arrived to late to start out long road trip up north , so lovely sleep relax all refreshed to drive , Staying near airport this occasion fantastic as you have all the things you need close by !

7 Paul K.
April 26, 2014
Very good option for overnight transit at gatwick
Only 5 minute walk to terminal. Quiet rooms. Clean bathrooms
Hotel is as close to terminal NORTH as possible. It is connected by an overhead tube walkway directly to the upper levels of the NORTH WING. We did not know this and information desk directed us to walk through car park. While not hard it is far easier when we returned in the morning via walkway. The rooms are small but well maintained. Nothing fancy, but for an overnight recovery from long flight before an early onward domestic flight this worked well. We did not use facilities, but the hotel is built with internal atrium which was nicely done. No concerns with any aspects of the stay. Thank you.