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Excellent 8.3
Based on 111 reviews

Recent customer comments

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based on 111 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.5
  • Room Comfort/Standard 8.1
  • Staff Performance 8.3
  • Value for Money 7.8
  • Food/Dining 7.4

10 Christina J.
United Kingdom
August 27, 2015
Great stay.
The closeness to the terminal. The friendly helpful staff. The comfortable rooms.

6.7 Peter A.
United States
August 23, 2015
Convenient, clean, soulless
Location just at the Gatwick north terminal; quiet; comfortable bed
Couldn't be more convenient for late night arrivals or morning departures. Everything went smoothly and the room was quiet and reasonably comfortable. But the place feels like a machine. A minimum of human interaction; the bathroom felt like it was designed to eliminate any possibility that guests would steal or break anything. Fitness center was only barely adequate; cable channels a UK minimum. Use it when you need it; don't expect more.

9.3 Marilynne M.
February 25, 2015
Quiet sleep between flights
No shuttle, great shower, excellent breakfast
Restful and quiet but we did request twin beds but were given a king size. The room was changed to a Queen plus sofa-bed which wasn't as comfortable as two twins.

9.7 Frank G.
December 08, 2014
Nice airport hotel
Location, style, value for money
I stayed a weekend with my son in the Sofitel London Gatwick. The hotel is located on the North Terminal (there is an entrance from the train station). You are in five minutes at the airport. The staff is extremly friendly and helpful. Check in and out were done quickly. Rooms are clean, spacey and conservatively furbished.

December 01, 2014
Comfy near Gatwick airport
comfy, clean and worth it.

9.3 Simon C.
United Kingdom
October 11, 2014
Great way to start a holiday
Friendly & efficient staff. Very comfortable, quiet room.

8.3 Carolanne S.
United Kingdom
September 22, 2014
location, comfort, quality?
I always enjoy staying at the Gatwick Sofitel. It is like going home after a long flight. The rooms are good and the bedding is just like home.

3.7 Adam H.
United Kingdom
August 04, 2014
Standards have slipped and are not good
This hotel used to be great, sadly it has slipped badly, arrived late (11pm) after a long and delayed flight, had an executive room with club access - this was closed, no mini bar and no food at this time. The bar did eventually get us 2 drinks, £26 for 2! The room was fusty, tired and lacked toiletries and I was left asking where is the executive part here, the ac was noisy and did not work well. Morning breakfast struggled to get a quick coffee, no take away option before getting an early start for central London meeting. The final sting was to charge an EXTRA £16 for parking my hire car for 6 hours! - Front desk manager was rude and arrogant and said that was the policy, the whole thing nothing executive, none of my colleagues will now use this hotel simply because of arrogance and this is a preium price with little or no service and standards slipped badly.

9 Miriam P.
New Zealand
July 28, 2014
The location - easy access to Tube
Our stay was great, rooms were ideal, overall I would have no hesitation recommending Sofitel to my friends

9 Jane D.
July 22, 2014
it was perfect. Much better than alternatives
choice of restaurant, pleasant public areas, comfortable bed
we were very happy. We had a 6.30am flight departure. Everything went like clock work. We will stay again.