arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.6
Based on 323 reviews

Recent customer comments

Filter by traveler type

based on 323 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.5
  • Location 9.4
  • Room Comfort/Standard 8.8
  • Staff Performance 8.8
  • Value for Money 7.8
  • Food/Dining 7.8

10 Anthony H.
New Zealand
October 24, 2015
Excellent Hotel with walk to Terminal 5
Location is perfect for early departures, rooms have everything you need with a walk in shower a nice touch, great buffet breakfast.
Excellent choice with short walk to T5. Nice rooms, exceptional bathrooms with walk in shower a big positive. Good options for dining and amazing selection with breakfast buffet. Staff were nice and accommodating and were great with helping my father in law,who has mobility issues, to get to the departure gates. Easy to see why it has 5 stars.

10 Dr A.
October 13, 2015
A very good and high standard hotel
location , room and food
very relaxing

9.3 garry M.
October 11, 2015
Excellent Overnight Stay
Very friendly welcome, being upgraded and having a fantastic room

7.3 Matchukan B.
September 29, 2015
Needed sleep
Location, clean , quick walk to terminal
Got in at 10pm from a 14 hr flight and had to fly out at 6 am to Berlin so it was just a place to sleep, location was great for that I guess that's what your paying for

8.7 Max B.
United Kingdom
September 25, 2015
Location, food, staff
Very nice

8.3 Mei W.
September 19, 2015
Cleanliness, helpfulness of staff, efficiency to clear the queue
Very comfortable and warm

7.3 Moi O.
September 11, 2015
Great location
Hotel at Heathrow terminal 5.

9.3 marc N.
September 07, 2015
Another great stay
location, comfy bed, value
Another great stay. Early flight so the convenience of it is brilliant

8 Richard L.
August 31, 2015
A convenient transit hotel
Location, Price and facilities
I stayed at the hotel for one night in transit. Compared to other airport hotels that I stayed before, this is a better one. However, I would not say it is a 5 star hotel as they claim.

8.3 Karen M.
United States
August 25, 2015
Great place to rest up before or after a flight
Literally IN the airport; Good choices for dining and movies; Convenient place for morning workout
Very convenient. Easy check-in and check-out.