Worst hotel room I every stayed in LondonGuest Rating: 2.0
Jiri K.
United States of America
Solo Traveler
Date of Stay: 21 Sep 2008
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From the outside the hotel building looks impressive, is conveniently located, the lobby looks clean and the breakfast was acceptable. However, the room #582 I got was the worst hotel room I ever stayed in London. It was extremely small, not large enough to even fit a queen size bed, it contained just a small single bed, cheapest possible furniture, little window that was blocked to only open 100mm and facing a gloomy courtyard, no other ventilation or air-conditioning, so the air in the room was sticky and musty. The hallways also looked drab.
I asked at the reception if I could get a better room, but the duty manager Barbara Bottaro refused, saying that all the rooms are the same. Her resolute attitude felt like her goal was to silence customers so that they do not dare asking for anything better. I walked around and found some rooms that did look little better and came back, insisting to see another room. She reluctantly showed a room on the 1st floor that was little bit larger and little less drab but directly faced HVAC outlets in the courtyard. After that she refused to show any other room, saying that she does not care if I complain.
The last surprise was when I checked out and wanted to leave my luggage till the afternoon. This service is not free, hotel guests have to pay for it.
Location
Room extremely small, drab, musty
- Hotel Feature Tip : Do not stay at this hotel, its external appearance is deceiving
The strand LondonGuest Rating: 3.8
Flavio C.
Canada
Solo Traveler
Date of Stay: 10 Aug 2008
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If you want to stay in one of the most central locations of London, this hotel delivers that. It is very close to Trafalgar square and has excellent underground and bus stops nearby. The price and quality ratio is OK for a city so expensive as London. If you want better accomodations and no issues with prices, then go elsewhere.
Location, location, Location
Too small rooms
- Nightlife Tip : St Martin on the fields nearby offers great concerts.
Location, location, locationGuest Rating: 2.2
Masae B.
Ireland
Solo Traveler
Date of Stay: 27 Jun 2008
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Fire alarm went off at 2 am.
- Nightlife Tip : Look at the opera at night.