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Recent customer comments

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Very good

based on 103 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 6.5
  • Location 8.8
  • Room Comfort/Standard 7.2
  • Staff Performance 7.4
  • Value for Money 6.6
  • Food/Dining 6.6

10 Rita M.
January 21, 2015
very good hotel, good location
everything was good

9 Nashat B.
Saudi Arabia
December 25, 2014
Very good and good location
Comfort location and service
Very good and present

8.7 Mark J.
November 21, 2014
Great hotel, but pricey
Comfortable, clean and high quality
Very nice. Not well signed, so find by street number 31 and Google maps.

5.7 Marianne R.
United States of America
October 20, 2014
A deception
Location location location
The hotel site description is a complete lie. The pictures and information relate to the Montcalm Hotel across the street. For example, there is no gym despite what the site says. The lobby does not look like the one pictured and so on. The room had very little light. The bathroom had nowhere to put anything down and very dim light.

8 Tam K.
Hong Kong
January 11, 2015
Good location
conveience, good place and valuable
near the station

5.3 Bernard H.
August 16, 2014
Just the location
The staff were nice, breakfast is ok, the room is too small, they said it is five star for me it is 2 star, We ask to be transfer to another room as they put us on a dungeon, and they move us to street view which us not too bad . I understand that London hotel is expensive but this hotel is way too expensive for the kind of room they have. If the prize is right I might stay again in this hotel

July 22, 2014
A nice quiet stay
Friendly and attentive staff; cleanliness, centrally located
I was impressed by the efficiency of the staff. When we first checked in, the staff put us in a room on the basement. It was dark and I can't draw the blinds/drapes as it could be seen from outside. Immediately I requested for a change a room to a higher floor. There was no room available at that time but the staff told me she would change the room for us the following day. The next day when we returned in the late afternoon, our room was changed to the highest floor and our stuff were also moved for us. There was nothing for us to do except to go to the new room which was very much better - at least I could see daylight and could look out of the window. I like to thank all the staff for their attentiveness and friendliness, in particular the lady who took the effort to ensure that our room was changed the following day. Unfortunately, I forgot to ask for her name. We actually wanted to book The Montcalm when we saw the photos on the website (which we noticed on arrival was opposite the Marble Arch by Montcalm) but somehow I clicked wrongly and ended up at the Marble Arch. We were initially disappointed, however, after staying at the Marble Arch, we were quite happy as it was a nice boutique hotel, not noisy or crowded at the lobby.

5.3 Joseph W.
United Kingdom
May 31, 2014
Nice hotel
Decor. Location
I was given room and although decor was nice it was in the basement below the restaurant, it was so noisy I did not sleep very much and as I had busy day ahead of me I was not very pleased. The night staf f were obviously walking through the restaurant , furniture being moved and banged throughout the night, I called reception at 03:45hrs to ask them to do something about this , i also called at 04:30hrs still no joy. I did mention this at check out but did not receive any empathy from the staff only a curt reply of " I will tell my Manager". I would suggest that room is only offered as a last lett, I will not be back

7 Andrew M.
United Kingdom
June 02, 2014
Comfortable but smaller than expected rooms.
Comfortable, close to shopping district and parks, friendly
Pleasant stay burbs was disappointed that the rooms in the pictures on the site were not the same as the room that we were given.

9.7 Eng L.
Brunei Darussalam
May 05, 2014
Excellent stay.
Location, Comfort, Friendly staff
My stay in London was made more enjoyable by the staff members of the hotel. Keep up the excellent work.