arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Good 6.5
Based on 98 reviews

Recent customer comments

Filter by traveler type

based on 98 reviews
  • Hotel Condition/Cleanliness 6.4
  • Facilities 4.0
  • Location 8.4
  • Room Comfort/Standard 6.0
  • Service 6.2
  • Value for Money 6.2
  • Food/Dining 5.8

Sian D.
United Kingdom
July 28, 2015
Close to victoria
Location, staff and afternoon tea voucher
The staff were very friendly. It was close to what we needed and was the cheapest in the area. Breakfast should be included for the price you pay to stay.

Aryatada -.
July 23, 2015
Good location
Location, food, easo of access
Good location but abit overated with the staff performance and room quality

Chuen O.
July 19, 2015
Smallish rooms but great location and stay
Cleanliness, staff performance and location
Tophams hotel was a lovely stay for us. It was well located near one of the tube stations (far enough to be quiet and peaceful at night). Staff was really professional and helpful to give us directions and get taxis. Very clean rooms. Nothing more you can ask for.

Patsy W.
United Kingdom
June 18, 2015
was ok.. wouldn't stay again..
location, front desk, helpful
It all went well until we went into the room. Small, bed uncomfortable, shower door wouldn't shut so soaked everything. The shower did have good pressure though. Cracks all over the room. Door wouldn't lock properly so had to be checked every time when we left and didn't always lock.

simon K.
June 07, 2015
Disaster. Plumbing was out of order

simon K.
May 23, 2015
Not what we would expect.
Staff were not welcoming. Walked in to be faced by guests complaining.

May 18, 2015
Maybe i am unlucky?
location is good, close to transportation gateway, easy to find restaurant.
the room and toilet not well maintain. The door frame look broken, the door log can easily break in by other. the safety book not safety because it is not function. The compliment high tea is great and the waiters is good services.

Kellen C.
April 11, 2015
Worth it!
Afternoon tea, comfy bed and beautiful room
We had a great stay with afternoon tea included in our booking. A wide selection of cakes and sandwiches with sparkling wine and tea serve. I'm totally enjoying myself there. The room was nice and big,staff was very friendly too! :) overall very good

Michael W.
United Kingdom
December 14, 2014
Utterly disappointing
It had a roof.
Awful. Extremely rude front of house. The room was in the basement, suffering from damp and was untidy. The room was extremely cold in the night and awfully noisy as positioned under the front door. When we tried to raise our concerns with the staff we were completely ignored. It is in a great location, but so is Hyde Park, and fear I would have slept better in the latter.

Rebecca W.
United Kingdom
December 08, 2014
Location fab. Everything else good but not great.
Location, location, location
The location is the best part of this hotel. Rooms were clean and staff friendly enough but the decor was getting a bit shabby through obvious wear and tear.