Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 72 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.4
  • Location 9.1
  • Room Comfort/Standard 7.9
  • Service 8.1
  • Value for Money 7.2
  • Food/Dining 7.9

Michael G. from United Kingdom
Couples
Stayed 2 nights in February 2015
Very Good Stay
Location, Friendly Staff, Cleanliness
Loved it. View of Milford Tower from the window of our room. Staff were excellent, couldn't do enough for you. Car parking a bit pricey, but secure. 2 minute walk to the City centre. My wife and I really enjoyed our stay.
Reviewed February 23, 2015

Oralux C. from Thailand
Groups
Stayed 2 nights in February 2015
Location is hard to walk in winter and taxi cost h
Space
Ok
Reviewed February 07, 2015

Chokchai U. from Thailand
Solo travelers
Stayed one night in January 2014
Great Stay
Comfort, security, and services
I had a great time there. This hotel is worth every single penny you pay!
Reviewed December 26, 2014

serenity M. from United Kingdom
Families with young children
Stayed one night in December 2014
Hidden Costs BEWARE!!
location, comfort, restaurant
When we arrived we asked if they had a car park to park our vehicle. They told us that they have an underground car park and that they would be able to park our car there if we left the keys at reception. When we checked out the following morning, we realised we had a charge for £18 on our bill. When questioned they told us that it was for the parking charges. We were very angry that we were not told in advance that we had to pay this large amount just to park our car in their car park. I am going to make a complaint direct to the Hilton group to try and get a re-imbursement. The staff should have an obligation to tell their customers the charges for things before they offer the service, its disgusting!!!.
Reviewed December 24, 2014

Tiffany H. from Malaysia
Families with young children
Stayed one night in December 2014
Good location.
Location, convenient, parking
Overall is great. Just the room a bit small.
Reviewed December 12, 2014

Peter D. from United Kingdom
Couples
Stayed 2 nights in December 2014
clean and tidy
breakfast, pillows, beds
location
Reviewed December 11, 2014

stephen G. from United Kingdom
Families with young children
Stayed one night in November 2014
Not for young children
Struggling to find three. The location was excellent and I guess for singles the rooms would be ok.
We travelled down from Newcastle for a Saturday night. The hotel was very noisy but I suppose that's too be expected on a Saturday night. My major concerns were the room was supposed to be a family room as we had a 1 year old thought it would be a bit bigger but to me it was a standard room. The money you pay for rooms, drinks etc are ridiculously over priced and I doubt I will be staying again.
Reviewed November 13, 2014

yan Y. from New Zealand
Solo travelers
Stayed 2 nights in November 2014
Location is very good to go around city easy
Location, sightseeing, food
Reviewed November 04, 2014

Ville K. from Finland
Couples
Stayed 2 nights in October 2014
Not you rnormal Hilton
Great location, nice food and friendly staff
Not you r normal Hilton standard. Bit dated rooms, but nice staff.
Reviewed November 02, 2014

Andrew G. from United Kingdom
Solo travelers
Stayed one night in September 2014
Expensive WIFI
Location, staff, cleanliness
The location of the hotel is perfect. The staff were friendly and efficient. However, 14.99 for 24 hours internet!!! Surely no hotel charges for internet anymore..... Only in the UK
Reviewed September 28, 2014