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Evergreen Laurel Hotel

53 Persiaran Gurney,, Gurney Drive, Penang, Malaysia 10250

Recent customer reviews

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Very good


based on 5217 reviews

4526 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (5217)
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Lily L. Business travelers Malaysia, November 6, 2014
The room is spacious and the twin bed is big

Good breakfast , spacius room and value for money
Very good selection of breakfast spread, room is big and i had a twin bed room which is super single bed that big enough for me to sleep withy 6 yrs old son. The roulet is clean and spacious. Really value for money
Lin C. Couples Malaysia, November 3, 2014
Very nice location & superd seaview

Location, nice room, nice sea view
Djati S. Families with young children Indonesia, November 2, 2014
Location close to food hawker and shopping mall

Hotel strictly to early check in, even not in peak season
This is the first time staying at Evergreen Hotel even I'm often visit to Penang, compare to others hotel which I has stayed before, this hotel staff perfomance really not friendly and unwellome. The hotel rule also no allowance early check in even not in peak season. Customer allowed to take room key at noon time 12 o'clock. I took early flight and arvd the hotel around 09.00 AM, at receiption counter I count at least about 5 staff inside, but 2 trainee (batch on their uniform) staff working only and the others senior staff seems do nothing. You will not hear someone said 'Hi or Welcome' or asking you something. They just let you waiting until you start conversation with them. Only trainee staff will give you smile, the senior staff face like we owe to them. After noon time, I came back hotel to take my room key and entering room, the room are clean and comfortable but when enter to bath room, found no bath and hand towel. Then I'm trying to search room service and found on the gang way, on my searching room service pass by a hotel supervisor and again you will never see smile on her face or a word of saying Good Afternoon or Hello like others hotel staff. After found room service then I'm asking about no towels on my room and he checked his list, after tht the room service bring the towels and following to my room. Then after put the towels, he is still standing and shaking his head like waiting 'a tip'.. hufff.. I didn't give a tip for such kind of service. Really not friendly hotel. You never heard even one of the hotel staff say 'Hello.. Good Morning.. Good Afternoon.. Good Evening.. or may I help u?' Starting your check in 'till check out and the hotel staff will charge RM 3 for cancelling credit card open bill when check out, never got this kind of charging at others hotel in Penang according to my experiences. Thinking twice return to this hotel.
Tuan K. Families with young children Singapore, November 2, 2014
Best Hotel and Location in Penang

Location, Large rooms and Great Staff
It was a very pleasant stay. Hotel is very well located.
Wai W. Groups Malaysia, November 2, 2014
Strategically located

Location, facilities and value for money
So far so good, the staff a bit unfriendly
Seungchan C. Solo travelers South Korea, November 1, 2014
Good hotel for businessmen and travellers.

Spacious room. Overall comfort. Professional staff.
Good hotel for the price. But if you want to see awesome beach at penang, pay more and stay at Ferringhi. Gurney Drive does not have a beach. By the way, I was pick-pocketed twice while my 4 days stay in Penang. Don't trust the police. Be absolutely careful.
Wan S. Solo travelers Malaysia, November 1, 2014
rude when I do calling regarding of airport trans

Facilities. Pool location. Sea view.
It was great, location is not near with those mall or 7E. Mostly need to walking like 15 mnts to go and 15 mnts back. Gurney plaza, 30 mnts go. Staff being rude when asking for airport transfer. Other than that it's good stay.
Vernon L. Business travelers Singapore, October 31, 2014
Nice sea view

Breakfast, hot and cold pool, near seaside
Very good. I love the hot and cold pool most
Jason C. Business travelers Malaysia, October 31, 2014
Comfy stay

Comfortable bed, location
The room was spacious and bathroom with bath tub. Its clean and smells good. Check in was fast enough and staff was friendly. Hotel food is fine but you can find better food especially seafood outside in Penang. Its near to shopping malls and hawker centre and restaurants along the beach. Swimming pool is in good size and Jacuzzi spa pool, sauna and steambath. Also there is a tennis court if you have time to play.
Huey M. Business travelers Malaysia, October 30, 2014
Good and nice hotel

Sea view, good location and nice
Nice hotel, only the room is quite old and need maintaining is needed
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