arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.7
Based on 5277 reviews

Recent customer comments

Filter by traveler type
Very good



based on 5277 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.0

Desmond L.
Singapore
October 16, 2014
Overall Experience
Breakfast Buffet, Prompt check-in, fairly close location to shopping malls.
The stay at Evergreen Laurel Hotel was enjoyable, hotel allowed an additional bed to the room. However, they may seem to have forgotten about the fact of a third person. Bed was rolled in but extra towel sets, bedroom slipper were not provided until we asked for it. Overall experience is good.

Seow L.
Singapore
October 15, 2014
Good Location
Good location, Good Shopping, Good dining surrounding the hotel
Just 1 word... Excellent!!

Joanne S.
Singapore
October 14, 2014
Great location, nice view
Room is big and comfortable, near to local eateries and also shopping centre, Breakfast spread is good.
Nice and comfortable. Very good location. Value for money. Will go back again.

Weichun N.
Taiwan
October 14, 2014
Fair price, not so good breakfast buffet
Price, convenience, staff performance
The hotel is good, considering its price. I can only complain one thing: its breakfast buffet. I understand that there are not many people eating breakfast in the hotel, but this is not an excuse to provide food not taken yesterday. Some ot the foods, like cut fruit, were dried and not so fresh. This is really not right for a five-star hotel.

Eugene Y.
Malaysia
October 13, 2014
Comfortable and Well located
Comfortable, well located, parking
Enjoyed my stay here, the facilities were clean and comfortable. The location of the hotel is also quite good as it is along Gurney where there is a lot of food and a mall located nearby. The hotel also has ample parking for hotel occupants.

Sook H.
Singapore
October 13, 2014
Poor Service Attitude
Location
Second visit to Penang and highly recommended this hotel to my frens who are going tgt. In the end, it was a huge disppointment!! check in was slow and messed up! Poor service attitude from Housekeeping and Reception!! Will not go back to this hotel again!! Utterly disappointed!!

Ryan K.
Singapore
October 12, 2014
old but comfortable hotel
friendly staff, spacious room and comfortable stay
although the room looks kind of old, but it was quite comfortable. breakfast variety was ample. mostly importantly, the hotel staff are friendly and helpful.

Zurairi R.
Malaysia
October 11, 2014
Good services!
Food, room, location
Perfect!

Susanny L.
Indonesia
October 11, 2014
Good Stay
Great Hotel

Ong C.
Malaysia
October 11, 2014
good
room,environment, location
Excellent