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Very good 7.7
Based on 5277 reviews

Recent customer comments

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Very good

based on 5277 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.0

Zuhaidy S.
August 03, 2014
old concept,
1) near thr gurney drive & feringgi

wan K.
August 02, 2014
Clean n comfort
Cleanliness, location, comfort

Chee C.
August 02, 2014
A good hotel for business travellers
Location, Price and comfort.
Stay will be good for business travellers as the set up is not for relaxation. Nevertheless, the price, location and comfort level is there.

Wai L.
August 02, 2014
Enjoyable 2N stay
Lovely city view, nice at night. We didn't have breakfast at the hotel but did try 2 of the themed buffet dinners. Each night is a different them. We tried the Japanese BBQ buffet and the Italian. They were both good, with heaps to choose from. Displays of desserts were lovely. A child dines free per paying adult so it was cost effective for us considering the kids don't eat much. Kids went for a swim I the pool, has a toddler pool also. Males and females have their own entry points to the pool. I didn't agree on my young boys having to go through the toilets alone but wasn't going to spoil their swim by arguing. Location is good, walking distance to shopping centres and hawker centres, which unfortunately I didn't get time to try. I thought the staff were a bit more unfriendly then what we are used to. Put it down to the fact that we don't usually stay in such large hotels. The door men would open the door for you but there was no greeting or they wouldn't even look at you. We had a very long check out due to an error about an extra bed The manager was called, in the end we left and have since sorted it out via email. On the first night the extra bed wasn't brought to us until 1030pm after us checking in at 730pm and 3 phone calls later. I was already in bed by the time it came and my son was very tired waiting. I think with a family it would be better to stay in Batu Ferringhi which is what we did once before. Just thought we would try something a little different. We wouldn't return to Penang as we feel we have seen enough.

Paul S.
August 02, 2014
Reasonable Hotel at Gurney Drive
Location, View and Cleaniness
Pleasant. Overall the room is comfortable and clean. Gurney Plaza is down the street and if walk will take about 10-15 minutes. Can go for a morning jog along Gurney Drive. Restaurants are walking distance.

Ng C.
August 01, 2014
Comfortable room
Comfortable room

August 01, 2014
great location
location, facilities, cleanliness
pleasant as usual. great hotel staff.

jeffry T.
August 01, 2014
Unworth For Money
Nothing good about the hotel

July 31, 2014
very good indeed
good service, very comfortable stay,indeed a 5 stars hotel
indeed they deserve to b recognized as a 5 star hotel.hotel set up was up to standard.clean room, comfortable bed,nice view form our room,sea view. one word says it all.I'll definitely come back again

July 31, 2014
nice and goood
yes.... is great hotel