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Very good 7.7
Based on 5248 reviews

Agoda Verified Reviews

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Very good



based on 5248 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Staff Performance 7.7
  • Value for Money 7.7
  • Food/Dining 7.0

6.8 Vishnu I.
Malaysia
June 20, 2016
Poor Front Desk Service
The front desk staff need to be trained properly. Extremely poor and lacking of customer service.

6 Tan H.
Singapore
June 20, 2016
Not Bad location
Not a Bad location. hotel room need upgrading.

7.2 Siong L.
Malaysia
June 18, 2016
Evergreen Laurel staff require training to meet standards of service industry
Evergreen Laurel staff are clearly not well trained for service industry. I booked 2 king bedded rooms but were given twin bedded rooms. This ought to have been made known to me clearly during check-in if such rooms are not available. I wanted to take a shower after checking in at about 5pm but no towels were available in the room. Complaints to the check-in counter staff drew the response: "The towels are being replenished in the evening. Towels will be delivered at around 6pm or 7 pm." On my insistence, the counter staff gave a call and later informed me that towels would be delivered immediately. An hour after receiving the towels, the door bell rang again and another staff came to deliver the towels. I wondered if there was any coordination or communication among the staff in their work. The same problem happened again in the evening the next day. There were no towels in the rooms in the late evening after returning from outdoor activities. All hotels I have been to always have towels and amenities replenished once the room is made up. Why is Evergreen Laurel so different from the rests, I wonder? The staff at the breakfast restaurant are also not well trained. There were no clean tables, so I asked one of the staff to clean up a table so that we can use it. He took a while to come to clear the table. After clearing the table, we waited for the staff to bring in the table paper, forks, spoons and knives but the staff concerned was busy doing other chores. Again, why is he not trained to complete a task (just like the case of replenishing bath towels after making up a room)?

8 PEI T.
Malaysia
June 17, 2016
Business Trip
Excellent choice to stay in this hotel, strategic location is within walking distance to reach out for food & entertaiment.Strongly recommended for business traveller who's without a car in Penang. Evergreen hotel is like our second home for us during our business trip in Penang, is convenient to move around town area with an awesome sea view.

7.6 Kian Y.
Malaysia
June 17, 2016
Strategic location along Gurney Drive with local food within walking distance
Comfortable big and clean room.

9.6 fonsin L.
Indonesia
June 17, 2016
Cant find such this beautiful room with that price.
Clean & Good Sea View with economic price. The hotel in the beach so you can walk every day and near food centre.

9.6 fonsin L.
Indonesia
June 17, 2016
Exceleent Room with Sea View
Wouw , Fresh Sea View Every day and near to food court.

8 Wei N.
Malaysia
June 15, 2016
Good Service
Overall Service good and hope that it will maintain

9.2 fonsin L.
Indonesia
June 15, 2016
Perfect Location and Clean
See View, Near Food Court and Shopping centre

10 NURULHUSNA H.
Malaysia
June 13, 2016
value for money
strategic location and complete facilities