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Evergreen Laurel Hotel

53 Persiaran Gurney, , Gurney Drive, Penang, Malaysia (Show on map)

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Area: Gurney Drive Number of Rooms: 368
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

based on
3687 reviews

Value for Money
7.7
Location
8.3
Staff Performance
7.7
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.8
Food/Dining
7.0
All reviews (3687)
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Sidath C. Couples United Kingdom, December 25, 2013
comfortable with great restaurants all around the

good location, clean and close to great sea food
8
a nice hotel though not excactly a five star hotel as described but the rooms were still spacious and comfortable. the location was great if you like sea food as the hotel is surrounded by great sea food restaurants and all other great local food. the hotel staff need to improve their attitude and be more friendly , especially the assistant managerress who was very rude.
Senquan L. Families with young children Singapore, December 24, 2013
Value for money

Good location, Great view, and Clean room
8
Nothing to complain about. For the money you are paying, the room is decent, the location is wonderful and the sea view is a bonus for those who likes to relax their mind looking out of the windows. Near to local restaurants, hawkers and shopping centres. About 30 minutes away from the airport.
Rachel K. Couples Malaysia, December 24, 2013
Overall is good. worth to stay.

hot jacuzzi, sauna, gym.
6
Overall is good, nearby shopping center. the only thing is low water pressure in bath room.
Wei J. Families with older children Malaysia, December 24, 2013
Overall, it was a rather pleasant stay.

Location, built and gym.
6.7
The pool could've been bigger and deeper. The room could've been cleaned more thoroughly as well as the towels, as they do smell!
Ravi M. Families with older children Malaysia, December 24, 2013
Enjoyable.

Large room size , ample parking,friendly staffs
7.7
Wendy C. Families with older children Singapore, December 23, 2013
Good location

Easy access to great food, shopping and great ocean view.
6.7
Each time we visit Penang, this would be the hotel for us to stay. The only disappointing point I have is that I have to wait for 2 hours and 4 calls before the extra towel (because we had an extra bed) is provided, and that is after having the house keeping staff raised her voice at me (yes, their guest).
Soon C. Families with young children Malaysia, December 23, 2013
Comfortable but lack of good service

location; clean room; fair price
6
A bit disappointed with the service. Arrived at hotel at 3.30 p.m. on 19th Dec. to check in but the reserved rooms not available as customers just checked out and not ready for occupation. Was informed original reserved rooms at 17th floor but finally found 2 rooms for us at 7th floor but required us to pay extra RM5.99 per day as the room was 1.5 feet longer. Accepted the offer as we did not want to wait any longer. On two consecutive days, one of our rooms was not cleaned up in the late afternoon when we came back to rest. No apologies or whatever despite having the inconvenience of waiting for housekeeping to clean up. The cleaners reply to us is 100% occupancy and that is the best they can do.
Feng Y. Couples China, December 23, 2013
Boring hotel, stand alone. Aged hotel.

Value for money. Large room.
4
The stay is just can say ok. Aged hotel, need a really face lift. The room is large, other than this are all not up to 4-star mark, I think....
Chin W. Families with young children Malaysia, December 23, 2013
Relaxing and refreshing

Great location, plenty of Penang local foods and seafood restaurant nearby
9
Pleasant and relaxing. Hotel environment and ambient is great. Good breakfast with variety of choices.
Yuwei W. Groups Singapore, December 22, 2013
Great but housekeeping could do better

Friendly staff, great location, nice view
7
Was generally happy with the stay but had issues with the housekeeping of the rooms. Had to remind housekeeping to clean the room daily. Also, we had 3 people in the room, we have to call daily to have 3 sets of bath towels. Daily housekeeping was also pretty slipshod, cups were not washed and room was not made up when we returned 1 day after 5pm and had to call housekeeping.

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Customer Reviews - Evergreen Laurel Hotel, Penang

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