arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.7
Based on 5245 reviews

Recent customer comments

Filter by traveler type
Very good



based on 5245 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.0

6.7 Graham S.
United Kingdom
June 28, 2015
Looking a little tired these days.
Clean room, free soft drinks in minibar, complimentary morning newspaper
I have stayed here many times as I visit Penang regularly and like to get value for money. But I have recently changed to another hotel in a similar price bracket that I now prefer. But I returned to the Evergreen Laurel because my first preference was fully booked. The room is certainly clean and there is reasonable speed WiFi and everything works. But the carpet was worn, the furniture dated and the lifts are so slow. I don't eat there because I think the Western food in the cafe is poor quality but my local friend thought the Malay Buka Puasa buffet was OK. The bar/lounge is a reasonably pleasant spot as the Filipino band is not too bad - the guitarist plays a mean rendition of Carlos Santana's Black Magic Woman. Car parking s free for guests and plentiful - which is good as the hotel is basically in the middle of nowhere on Gurney Drive so you need transport to go to any shopping centre or nightlife - unless you fancy a 15 minute walk to Gurney Paragon. Its OK, but not really 5-star any more.

8 Shek S.
Malaysia
June 27, 2015
Good Stay
spacious room, location, value for money
The hotel location is good, I booked a room facing the sea, quite a nice view, room is spacious, but the fittings inside the room just seems old but well maintained. Didn't have any food inside the hotel so rated 3. (Penang has lots of food!) Overall, I would give it a 4/5 rating

9.3 Lye T.
Singapore
June 25, 2015
Enjoyable stay
The hotel is clean, big and staffs service was excellent.
Hotel to select for a short holiday

9 kok L.
Malaysia
June 25, 2015
Good Choice!!!!
location, value for money and excellent staff
Though it's just a one night stay it's excellent. Nice location and great service from the reception. Very polite!!!!

8 Kean T.
Malaysia
June 24, 2015
Good location, reasonable price
Good location, confortable room, reasonable price
I got upgraded to a bigger room because they had run out of standard double bed rooms, which was great. Room was clean and ok. The location is good and nearby places like burmese/siamese temple and Gurney Plaza. And all things considered, the price of the room is reasonable given its good location.

9.7 Elizabeth L.
Malaysia
June 24, 2015
Fantastic stay. Customer service was excellent
Customer service from reception to housekeeping to doorman - it was a wow!
It was superb!

7.7 chin H.
Malaysia
June 24, 2015
Good hotel n the staff is funny... Bad thing is At
Location ok if got buggy car send to gurney mall is more good
Tidy n clean is better than before working people is polite

7 Kam Y.
Malaysia
June 24, 2015
location is excellent.
Location, clean and car park

8 andrew L.
United Kingdom
June 24, 2015
good hotel
all of it
very good all round

8 Gary D.
South Africa
June 22, 2015
Penang
1) location 2) staff 3) appearance
The stay was good. The breakfast dining room does not really cater too well for non-Malaysians