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More about this hotel:
    Nearest transport:
  • Monorail Station - Imbi (0.2 Km / 3 min walk)
    Area recommended for:
  • shopping
  • nightlife
  • restaurants
    Distance to airport:
  • Subang Airport (17.4 Km)
  • Sultan Abdul Aziz Shah Airport (18.3 Km)
    Customer comments:
  • "Excellent location", "Great location", "Spacious room"
    Top nearby attractions:
  • Berjaya Times Square (0.1 Km / 2 min walk)
  • Plaza Low Yat (IT Mall) (0.2 Km / 3 min walk)
  • Sungei Wang Plaza (0.3 Km / 4 min walk)
  • BB Plaza (0.4 Km / 5 min walk)

Note: Distances are measured as a straight line.

Excellent Service Suite at Times Square - Kuala Lumpur

Tower A, No. 1 Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia 55100

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Up to 30% off with Agoda Insider Deals!

Features of Excellent Service Suite at Times Square - Kuala Lumpur

Hotel Facilities

  • airport transfer
  • ATM/cash machine on site
  • business center
  • coffee shop
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • family room
  • laundry service
  • meeting facilities
  • restaurant
  • salon
  • shops
  • shuttle service
  • smoking area
  • tours

Sports and Recreation

  • fitness center
  • garden
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • squash courts
  • steamroom
  • table tennis
  • tennis courts


  • free Wi-Fi in all rooms

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Private Apartment description
Located in the lovely area of Bukit Bintang, Excellent Service Suite at Times Square - Kuala Lumpur enjoys a commanding position in the...see more Located in the lovely area of Bukit Bintang, Excellent Service Suite at Times Square - Kuala Lumpur enjoys a commanding position in the shopping, nightlife, and dining hub of Kuala Lumpur. From here, guests can enjoy easy access to all that the lively city has to offer. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Golden Screen Cinemas in Golden Triangle, Cosmo’s World Theme Park Theatre, and JoJoBa Spa.

Offering hotel guests superior services and a broad range of amenities, Excellent Service Suite at Times Square - Kuala Lumpur is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy facilities for disabled guests, an on-site ATM/cash machine, a salon, and a restaurant.

All guestrooms feature a variety of comforts. Many rooms even provide a kitchenette, Internet access, mini bar, refrigerator, and laptop safe box to please even the most discerning guest. You will be entertained by top-class recreational facilities such as a steam room, kids’ club, and tennis courts. Whatever your purpose of visit, Excellent Service Suite at Times Square - Kuala Lumpur is an excellent choice for your stay in Kuala Lumpur.
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Recent customer comments

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All reviews (335)

Business travelers (40)

Couples (83)

Solo travelers (25)

Families with young children (86)

Families with older children (53)

Groups (49)

Above average
Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews
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Swee S. Groups
Singapore, December 28, 2015
Good Location but lack of maintance

Location, location and location
Only 1 good point: location Lacking: No housekeeping at all, No toiletries (including toilet paper) had to ask then given only on the next day, No wifi at all (as claim to have) was given password but it did not work at all, No phone, kettle very dirty, unable to check-in as there is no proper check in counter (need to call hence incurred unnecessary oversea phone charges for us) and wasted our time running round the entire complex looking for help. Unable to request for additional towels despite us stated that there were 3 pax for the room when we booked with Agoda. All furniture very aged looking. Bed feels at least a Decade old. One old mattress found inside wardrobe and made the wardrobe smells. There is mouldy and unkeep smell in the room. Bathroom drainage is exposed. Some lightings are not working at all.
Shahutha B. Families with older children
Singapore, December 28, 2015
Horribly Terrible
We (my family and I) thought we stepped into a real good appartment from the looks of the posh exterior of the apartment. But even before stepping in the room , the broken door was " fixed " with tape. The room was filled with foul smell. The toilet doors could not be locked.Even after showers , water was just leaking everywhere. There was no phone to contact house keeping and the wifi was also crap. All the agent replied was " wait" when we asked for the wifi id & password. Also only 2 phones could be connected at one time and even after awhile one user would be kicked out from the wifi. Honestly i would not give this service apartment any stars. They basically need to do some real mantainance work and not only make it look posh for the outside , but inside of the apartment too. We initially intended on staying for 3D2N, but staying for 1 night itself was a challenge. So much so we had an early checkout after 1 night. not worth my money.
Tay L. Families with young children
Singapore, December 20, 2015
feel cheat by agent

location, shopping and f&b
Feel cheat by agent as I had book 2 bedrooms suite at Berjaya Times Square but agent lead me to 2 street away and claim it was over book. With young kids and in Malaysia, I no choice but to accept for the night. Next day after many phone calls to agent then he transfer us to BTS. But my last 2 days in BTS was not pleasant as there was no housekeeping and no WiFi , agent promise to sms WiFi password was never going to be despite several phone calls to him. And I hoped Agoda would look into it .
syahirah S. Families with young children
Singapore, December 14, 2015

location wise & easy to find food...
We arrived the hotel at 2pm sharp and was attended my a guy. Room was dirty full of cockroaches,foul smell,no ammenities in the room & I had a baby with me so I cant make for him milk. The tv rack was broken,only 1 tv channel. The sofa was horrible and give my whole body rashes after few hours of sitting down. The toilet heater was faulty. There is no phone and almost all the switches r not working so we had problems charging our cellphone. Honestly speaking I give this 1 star only but luckily was an understanding guy,we told him what we experience and he will inform the management regarding this. I hope they really do a proper inspection cos this room needs to do a lot of reno works.
EUNICE F. Solo travelers
Malaysia, December 10, 2015

the location
It was my worse experience in my life! Maybe I have high expectations before I really stay in to the hotel. It no wifi provided,room is old and dirty,furniture were old and broken, I'd different with what I had saw in online.
Shahril S. Families with older children
Singapore, December 5, 2015
Holiday in BTS

Security, best location
Not bad
Yong G. Couples
Malaysia, November 30, 2015
Not bad

Good location
TONG W. Solo travelers
Malaysia, December 31, 2015

good, nice, good location
erick E. Groups
Indonesia, October 27, 2015

No wifi so poor
John H. Families with older children
Australia, October 24, 2015
Bad run-down room condition and NO service
Very Bad for the money paid. The facilities were outsourced to be managed by some Middle Eastern people whose only objective is to collect your money. The bathroom had a leaking ceiling from a leaking toilet in the room above. No one attended to it with any success because it was a major leak. The electrical wiring was faulty when power was drawn to boil some water the whole fuse box was blown. We have to vacate the room because we didn't feel safe staying in the room after the power point blew up. I strongly feel we should get a refund from Agoda because the Middle Eastern guy who runs the place refuse to discuss compensation.

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