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Excelsior Hotel

281 Gloucester Road , Causeway Bay, Hong Kong 35301 (Show on map)

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Area: Causeway Bay Number of Rooms: 884

Recent customer reviews

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Very Good

8.0

based on
679 reviews

Value for Money
7.3
Location
9.0
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
7.6
All reviews (679)
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Hans M. Business travelers Philippines, September 28, 2013
Fantastic!

location , cleanliness, accessibility
8.3
It was great! The staff were courteous and the hotel manager was accommodating!
Poh L. Business travelers Malaysia, September 26, 2013
central location, shopping, good food.

central location, shopping, good food.
8
central location, good for shopping, good local food.
David F. Couples New Zealand, September 23, 2013
Comfortable stay, pleasant clean suroundings,

Attentive Staff, clean rooms, great view
7.7
Stay was great. Good food (but extremely overpriced average NZ wine)Good breakfast restaurant. Clean and comfortable rooms, good air conditioning, comfortable bed, wifi that worked, great harbour view, attentive staff, fantastic concierge section.quick check in and check out, helpful staff. Unfortunately a bit too expensive for uso stay too often here but our preferred place to stay in HK, due o the above, and fantastic central location.
Jimmy S. Families with older children Indonesia, September 22, 2013
superb hotel

location, shopping, good services
9.7
the hotel is great, good services, near to shopping areas, and the staff also nice. recommended hotel..very great!
Kid A. Solo travelers Macau, September 22, 2013
Old but standard hotel room

1.Nearby Causeway Bay Shopping Area 2. taxi drvier must know the location of hotel 3.check-in efficient
6.7
1.No Wi-Fi provided in room but the room rate is very high 2.Hotel room is Dilapidated but can't feel any renvoation for renew 3.No breakfast included 4.Dont understand why after we check-in at 7:15 pm,left at 7:45pm,housekeeping or someone entered our room to clean-up, it's a fixed service????
Poh L. Business travelers Malaysia, September 19, 2013
For business

Close to office, clean, central location
9.7
Close to office, easy access to everywhere. Good for shopping and food.
Marconi S. Families with older children China, September 16, 2013
Holiday great trip

clean, comfort, easy access
9.7
Really great place, near to shopping area and very comfortable hotel
Chen Y. Solo travelers Canada, September 10, 2013
Here on business and the location is perfect!

Centrally located, nice view, good service
9
Loo A. Business travelers Malaysia, September 9, 2013
Excellent location

Location, comfortable stay, professional staff
8.3
A great business trip. The event held in the hotel went smoothly and staff was very helpful.
Karen L. Solo travelers Australia, September 3, 2013
Nothing special

Location, price and great staff (besides the front desk)
6.7
Generally ok. The staff were fantastic except for the front desk. They were rather arrogant and short temper. No acknowledgement of returning guests even after I reminded them. Even blamed me for not registering in a consistent manner. Maybe they should learn from the cleaning staff and the bell boys.

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Customer Reviews - Excelsior Hotel, Hong Kong

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