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Excelsior Hotel

281 Gloucester Road , Causeway Bay, Hong Kong 35301 (Show on map)

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Area: Causeway Bay Number of Rooms: 884

Recent customer reviews

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Very Good

8.0

based on
701 reviews

Value for Money
7.2
Location
9.1
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
7.6
All reviews (701)
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Marconi S. Families with older children China, September 16, 2013
Holiday great trip

clean, comfort, easy access
9.7
Really great place, near to shopping area and very comfortable hotel
Chen Y. Solo travelers Canada, September 10, 2013
Here on business and the location is perfect!

Centrally located, nice view, good service
9
Loo A. Business travelers Malaysia, September 9, 2013
Excellent location

Location, comfortable stay, professional staff
8.3
A great business trip. The event held in the hotel went smoothly and staff was very helpful.
Karen L. Solo travelers Australia, September 3, 2013
Nothing special

Location, price and great staff (besides the front desk)
6.7
Generally ok. The staff were fantastic except for the front desk. They were rather arrogant and short temper. No acknowledgement of returning guests even after I reminded them. Even blamed me for not registering in a consistent manner. Maybe they should learn from the cleaning staff and the bell boys.
Chang K. Families with older children Malaysia, September 1, 2013
Good location near shopping

clean, central and friendly
8.3
We are a bit disappointed, booked with 3 beds, sea view and room are not ready when checking in. In fact the room was down grade without refund. Agoda has not been able to booked according to client requirement, same mistake similar to my visit to Mumbai for the booking of four season hotel.
Jaime N. Couples Philippines, September 1, 2013
A traditional Mandarin hotel with good location

Good Location, Pleasant Smelling Lobby, Comfy Bed
8.3
Every time I come to Hong Kong, Excelsior more often than not is my choice. I am very particular about the bed and Excelsior's beds has the perfect balance between firmness for support and softness for comfort. The first thing you notice once you step into its lobby is the pleasant smell of whatever perfume or deodorizer they use. Its back alley opens up to the main Causeway Bay shopping and dining district. Good bed, clean rooms, pleasant smelling lobby, good location are what keeps me coming back here.
John V. Couples Philippines, August 26, 2013
short and comfy trip

location, easy access to mrt, airport shuttle available
9
Been staying in Excelsior for the longest time, same quality given. comfortable rooms and very attentive staffs.
Ed P. Couples South Korea, August 25, 2013
Good

Very good
10
Grace C. Couples Malaysia, August 25, 2013
convenient for shopping

central location in Causeway bay
4.7
Good location but hotel furniture are old. Need refurbishment.
Khee T. Business travelers Singapore, August 23, 2013
Convenient Location

Comfort, harbour view, Location
8.3
The front desk staff and bellhops were very efficient, hospitable and helpful

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Customer Reviews - Excelsior Hotel, Hong Kong

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