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Excelsior Hotel

281 Gloucester Road , Causeway Bay, Hong Kong 35301 (Show on map)

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Area: Causeway Bay Number of Rooms: 884

Recent customer reviews

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Very Good

8.0

based on
676 reviews

Value for Money
7.3
Location
9.0
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
7.6
All reviews (676)
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Swee K. Business travelers Malaysia, September 15, 2014
Room not refurbished since 1980s ?

Location, staff
7.7
Booked a deluxe ocean view room but apart from the carpet, fixture and fittings very old and does not seem not to have been renewed since the 1980s. Finally a price point matter.
Swee K. Business travelers Malaysia, September 14, 2014
Room not refurbished in 30 years.

Location, staff and service.
6.3
The deluxe ocean view room does not seem to have been refurbished since the 1980s. Staff confirmed the latter and told me only the carpet has been changed. Disappointed with the more than old fixture and fittings.
Jenny H. Solo travelers Singapore, September 8, 2014
Fantastic Location and Service!

Location, Service, Comfort
9.3
Love the Friendly Service at the hotel and comfortable quiet surroundings. The hotel is 5 minutes walk to Sogo and Causway MTR Station and about 10-15 minutes walk to Hysan Shopping Centre/Times Square Buildings. With lots of local food such as Tsui Wah (24 hours) and Se Wong Yee as well as fine cafes like 18 grams offering fabulous coffees and western breakfasts, I will definitely return to stay at the hotel without a doubt!
David N. Families with young children Australia, August 21, 2014
Location is great

Location, staff service
8
I have stayed at the Excelsior Hotel numerous times. This latest occasion was a three day stay in HK. The location is the best thing about this hotel. It's right in the middle of Causeway Bay with shopping, transport and food all on your doorstep. Service is also of excellent standard, despite the fact the hotel is often crowded. This stay I found the standard room is getting a bit long in the tooth and is a bit cramped for my family, so the value factor is not as good as staying Kowloon side. Still a solid option if you can get a good rate.
Taradee S. Solo travelers Thailand, August 11, 2014
The best location in HK

Location Food & Staff
8
Location is the selling point for this hotel. Food and staffs are good too.
Gary N. Business travelers Philippines, August 11, 2014
Great stay!

Location , amenities, staff
10
N/a
Chotiros R. Couples Thailand, August 6, 2014
the best location

location location and location
8.3
very impressive
Nandar M. Couples Myanmar, August 5, 2014
Superb Convenient location for Tourists

Good Location, Nice View, Good Service
7.7
Fantastic!
Yeung Y. Solo travelers Hong Kong, August 4, 2014
nice location but the customer service was bad

city center, nice view in room, nice food
8
Good N. Families with older children Australia, July 28, 2014
Convenient and good service

Location, Cleanliness and Customer Service
7.7
We booked for side-by-side room. The Reception couldn't get us that arrangement, but she got us on to the same room and upgraded one of the room to ocean-view. That was appreciated. Check-in procedure requires extra deposit of HK$1,000 per room, however. Which was fine, just that it was not communicated prior. Location was very convenient. Right smack in the heart of shopping district at Causeway Bay. All the big department stores are walking distance. Good hotel.

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Customer Reviews - Excelsior Hotel, Hong Kong

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