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Excelsior Hotel

281 Gloucester Road , Causeway Bay, Hong Kong 35301 (Show on map)

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Area: Causeway Bay Number of Rooms: 884

Recent customer reviews

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Very Good

7.9

based on
77 reviews

Value for Money
7.2
Location
9.1
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.0
Food/Dining
7.4
Solo travelers (77)
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Gillian C. Solo travelers Macau, June 11, 2014
It was a very nice hotel, convenience place

convenience location, great service, nice staff
8
very nice location, should stay more time next time at the hotel and enjoy their service
Kim S. Solo travelers Singapore, May 24, 2014
Central location with good facilities

Easy access to the MTR, close to shopping areas and helpful staff
7.3
Overall stay is above average although the miscellaneous services such as desktop computers internet access services and mini-bar items a tad costly.
Chan Y. Solo travelers Hong Kong, May 18, 2014
Standard 5-star Hotel

Centrally located; Good restaurants; Close to shopping malls
7.3
The hotel is pretty good. Room is up to 5-star standard; Buffet at the Cafe on the 1st Floor is good. The bad thing is that wifi service is not free when booking viz agoda. Also, check-in can be faster.
Kimberley W. Solo travelers United Kingdom, November 26, 2013
Fantastic

Location, staff attentiveness, high speed wi-fi
9
Kid A. Solo travelers Macau, September 22, 2013
Old but standard hotel room

1.Nearby Causeway Bay Shopping Area 2. taxi drvier must know the location of hotel 3.check-in efficient
6.7
1.No Wi-Fi provided in room but the room rate is very high 2.Hotel room is Dilapidated but can't feel any renvoation for renew 3.No breakfast included 4.Dont understand why after we check-in at 7:15 pm,left at 7:45pm,housekeeping or someone entered our room to clean-up, it's a fixed service????
Chen Y. Solo travelers Canada, September 10, 2013
Here on business and the location is perfect!

Centrally located, nice view, good service
9
Karen L. Solo travelers Australia, September 3, 2013
Nothing special

Location, price and great staff (besides the front desk)
6.7
Generally ok. The staff were fantastic except for the front desk. They were rather arrogant and short temper. No acknowledgement of returning guests even after I reminded them. Even blamed me for not registering in a consistent manner. Maybe they should learn from the cleaning staff and the bell boys.
Kim S. Solo travelers Singapore, May 26, 2013
Great central city location

Friendly, proximity to shopping areas, great view
7.7
Yvonne L. Solo travelers Hong Kong, May 20, 2013
fun and relax, enjoy shopping in HK very much

nice bar, attentive staff and centrally located
7.3
Lei W. Solo travelers Portugal, April 28, 2013
Excelsior Hotel

Great Location, Shopping Center and Convenient
6.7

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Customer Reviews - Excelsior Hotel, Hong Kong

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