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Recent customer comments

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Excellent



based on 43 reviews
  • Cleanliness 8.8
  • Location 9.2
  • Room Comfort/Standard 7.6
  • Service 7.8
  • Value for money 8.2
  • Food/Dining 6.8
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Joseph C.
United States
February 04, 2013
Great location, good room, lacking in amenities
Location only one-half a block from Central Park, and great for children right inside the park is a very nice playground. Great location for families as it is quieter, and the shops and restaurants along Columbia and Amsterdam avenues were great. Also, right next door is the Natural History Museum, and two blocks away is the Children's Museum
Overall, the stay was great. The hotel had a lot of character and was comfortable. Great location. However, the room didn't have a refrigerator, requiring us to rent one for $30 a night. The room also didn't have free Wi-Fi; and the room didn't even have a hot water boiler for tea, coffee or infant formula, forcing us to go to the hotel bar for it every evening.

Kenneth L.
United States
January 25, 2013
Lovely hotel and warm and not expensive
Hotel was charming, busy bar and restaurant
The Hotel Excelsior was well located on the upper west side, by Central Park. The Hotel was charming with an active lobby with bar and an elegant restaurant. The room was lovely, due to making me wait, they upgraded me free to a suite. I would revisit again.

karen T.
United Kingdom
January 21, 2013
Great location
Location,pleasant staff
we had a wonderful time,staff efficient & helpful. great area,fantastical value,the only negative point would be lack of heating in bathroom.

Gil O.
Israel
January 20, 2013
great location nice rooms
great location nice rooms
Amenities are lacking: refrigirator in the room cofee machine in room ordering taxi from front desk

Justin P.
Canada
December 04, 2012
Great Location, well worth the money
Very Close to Central Park, great location
For all its worth in New York, the price of the hotel was affordable. Though the staff were not familiar with agoda, and there were some problems trying to check-in, once all standards were done and over with, the trip was a smooth one. With attractions within walking distance, this hotel was well worth the visit.

Patricia M.
United States
October 31, 2012
Very accommodating and welcoming
Wonderful location with nicely furnished rooms and friendly staff
I had a very good experience overall and would stay there again. The hotel was clean, quiet and comfortable with modern updates.

Lynn K.
Singapore
July 05, 2012
Central Park is nearby
Early check-in granted and room looks exactly like the pictures posted
Having wanted to catch a play in Central Park, I stayed one night at the hotel and am glad they granted me an early check-in at 11. Room is comfortable and shampoo,conditioner and soap are provided. American Museum of Natural History is directly opposite the hotel, and Shake Shack is just 5 minutes walk away. However, wifi is not complimentary as stated on the agoda page and it's $10 per day. As other travellers have noted, service staff are not impolite but rather curt.

Christina C.
United Kingdom
July 04, 2012
Great location and lovely room
Next to a pretty park. Close to bars and restaurants
great location, close to central park. room was very pleasant with a balcony. beds were comfortable. breakfast was pricey ( dollars) so we didn't have it, just bought coffee to take back to the room. there are lots of places nearby including a starbucks. hotel staff were helpful. we would stay there again.

Jeffrey D.
United States
December 24, 2010
An older style hotel with much charm
Upper West Side location, reasonable price, clean, near park
no in room fridge or microwave
a lovely old style hotel that has been updated. the suite in which i stayed was charming with beautiful decor. it reminded me of my late aunt's apartment in the city and brought back good memories. keep the windows closed however - the city noise and odors make their way into the room. very reasonable place and one of the few in the upper west side.

James S.
United States
December 11, 2010
Really great hotel in a good location
Clean good sized rooms for New York
Needs new heating system in room
I always enjoy staying at the Excelsior. I like the neighborhood and the easy transportation access from the hotel. The rooms are good sized for New York and this is a very clean hotel with a European feel.