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Express Inn - Cebu

M.J. Cuenco Avenue corner Pope John Paul II, North Reclamation Area, Cebu City, Philippines 6000

Recent customer reviews

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Good

6.9

based on
570 reviews

412 reviews in English

Value for Money
7.3
Location
7.7
Staff Performance
7.0
Hotel Condition/Cleanliness
6.8
Room Comfort/Standard
6.6
Food/Dining
5.9
All reviews (570)
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Marcos J. Couples Philippines, January 31, 2016
Pleasant, helpful staff

Staff, location, service
8.7
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Viorel P. Couples Romania, January 21, 2016
Nice but very noisy

Clean room
5.7
Clean room . You cant sleep if your room is On The front..super veryyyy noisy because of traffic On The street .perhaps if my room was with a back view i would rate more!!!!!!!. Staff at front desk were careless everytime except Bell Boys which were very polite and helpfull.
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John R. Groups Philippines, January 12, 2016
Worst Reservation Ever

Clean Linen
4.7
It was disappointing. we arrived late and tired from the airport. When we get there we thought we can check in fast and rest as we are following a certain itinerary. Suprisingly, we do not have any reservation as per the front desk. They offered two rooms even the fely ann room but these rooms are just good for 2 people, max 3 without you moving freely. We reserved a family because we are a group of 5 and we cannot fit on those small rooms. It took hours before their manager decided to give us two small rooms. The front desk is not accomodating at all. They are not fluent in English and its really hard to communicate. Everytime I call the front desk as if the voice of the one answering it is so irritated. By the way we have a marathon during that time so when we wake up at around 1am and asked for hot water so we can drink coffee, they said theres none bceuase their reataurant is already closed. That afternoon after the marathon and we asked for hot water, its so costly at php10 per cup. Now this is a first for me to have a hotel charged for a hot water. They dont have a blower too. No shower curtains so if theres someone who took bath before you, expect the rest room to be a bit messy. No remote control for your AC which is installed too high so if you are already lying on bed and decides to adjust room temperature, you will need to stand and manually adjust it. No welcome drinks. Never will go back again to this hotel.
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Melchor M. Business travelers Philippines, January 10, 2016
Good place for stay

Good room rates
7.3
Pleasant
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Buena G. Solo travelers Philippines, January 9, 2016
Ok ok

Affordable, good for those who just want a lace to sleep at night.... Near sm...
6
Front desk officer isn't that approachable... I asked what jeep to take to going to e-mall, she answered just take a can and turned her back at me.. Bed is comfortable, but no garbage non inside the room. No slippers too.. Room lighting is poor...
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Amador J. Couples Philippines, December 21, 2015
Review

Location.
5.3
Slow check in and check out. Poor breakfast choice. If you want more to eat or drink. You have to pay. Housekeeping never came to clean the room. We had to make the bed and clean the room. Beds too small. Sheets don't fit the bed. Our room was on the street side and extremely noisy. Poor customer service. Reception answer the 'yeah'. Ordered hot water to the room and took 50 minutes and then was charged for it.
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Mildred O. Groups United Kingdom, December 17, 2015
sucks
2
ver bad' not exactly in thepictures and the bathroom is so discusting!
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Robin B. Solo travelers United States of America, December 11, 2015
It is an okay hotel, I would go back

Free breakfast, location...
5.7
It was okay! I wish they would clean room every day. Their policy is they clean room only if you request it...
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Katsuji Y. Solo travelers Japan, December 7, 2015
For Back packer

Near SM walking distane Take a taxi easy
6.7
Just stay one night for sleeping only, Restaurant is very nice.
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Rodrigo G. Couples Philippines, December 5, 2015
Good!

It is close to a mall. Also near to a church.
6.3
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