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Recent customer comments

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Very good



based on 3068 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 6.6
  • Location 8.6
  • Room Comfort/Standard 8.1
  • Service 7.9
  • Value for Money 7.5
  • Food/Dining 7.3

David Q.
Guam
October 17, 2015
convient
location, clean and staff
i enjoyed my stay and will go stay again the next time i go to Manila.

James M.
United States
October 17, 2015
The F1 Lives on Location Only
Location
The F1 is a dump. For the price, its way out of whack. Staff training and continuity isn't so good. The meeting room facilities are decrepid, and they served water that was "murky" - appeared as if the dispenser wasn't cleaned. Staff spends a lot of time in groups talking to each other. Breakfast was crowded and they simply did not do much to control the appearance and stock of the buffet food once large groups of people got to it. Guests are mixed, there were lots of families with kids which surprised me in The Fort and what is clearly more for business travellers. All in all, I go to Manila on business often, and try very very hard not to stay at the F1 when I can avoid it. Its not well managed or maintained, and feels in every way like they are living off of location- and extract a premium price for that while providing a 3-star product.

Brandon K.
United States
October 15, 2015
Reliable Hotel
clean, comfort, close to malls
We stay here every time we are in Manila. Stayed here over 30x in the past 5 years...never disappointed.

Brandon K.
United States
October 15, 2015
Our Go-to Place in Manila
Convenient, clean, reliable
Only place we stay in Manila. No where else do we get the bang for our buck.

Jeff N.
United States
October 12, 2015
Central Location To Global City
Location, WiFi, Functionable
Stayed here as it was close to Manila International School where our daughter was playing in soccer tourney Location was the reason for selection Rooms were up to date, clean, and comfortable Breakfast was very average buffet but did the job Noise was off and on bad as there is construction everywhere in global city, once parking structure is finished at end of year should get better

Shawn L.
United States
October 12, 2015
F1
The location was good in a nice area of Manila.
Had to wait to check in. The service was lacking at this property and the elevators took so long!

Joseph K.
United States
October 11, 2015
Global city hotel
Nice room layout, good internet, location
Its a business hotel not a tourist/resort hotel. Comfortable bed. We saw one crawling insect.

Mark P.
Singapore
October 11, 2015
Staff don't take initiative
Quality of room, Located near shopping/dining, Close to airport
When I arrived at reception, there was no other patrons so I happily walked up to the receptionist. Eager to get my room as I had just spent days travelling the country side, I greeting the receptionist with a simple hello - It's not unreasonable to expect the greeting to come from them as I'm walking toward them (there were 2 of them). I didn't get an immediate reply ... maybe 15 seconds later then she says, "Hi sir, please hold on". What kind of service is this??? It's not even basic courtesy; it is "wait till I'm ready for you". I wasn't expecting immediate service but at least acknowledge my presence. I'm get into my elevator and one of the "staff" come around and stop my doors from closing. It's fine if the hotel is a 3 star and staff generally share elevators with customers. This staff however asked me to HOLD the elevator for him so he could move a few items into the elevator. Wow, a 4 star hotel and I'm manning the elevator for you huh. Okay look I'm not unreasonable, I don't mind holding the lift ... but don't call yourself a 4-star hotel if I have to do that. It's not over yet. I put the "do not disturb" sign on, but was repeated asked about housekeeping needs. :( Finally, the elevators don't all go to the same floors but you only get one button to press for a random elevator. It's very frustrating when you want to go to some levels like the gym. Then doors are not labelled with PUSH/PULL signs so my natural instinct to push a door is always greeting by a loud 'Thud' sound as it was obviously meant for pulling. These things add up and just made my stay one of the worst in Manila.

jeff W.
Australia
October 10, 2015
Staff excellent
Breakfast
Totally misleading advertising

Alvin K.
Malaysia
October 09, 2015
Good Business Hotel Stay
Good place for business related meetings stay cause it's in the city centre. Breakfast is good and the room are big and clean. Walking distance to shops within Global City
comfortable and very nice staff.