Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good



based on 3087 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 6.7
  • Location 8.6
  • Room Comfort/Standard 8.1
  • Service 7.9
  • Value for Money 7.5
  • Food/Dining 7.3
Sort by

Neville T. from United Kingdom
Families with older children
Stayed one night in September 2015
Will not be going back
Breakfast, location,
*We ordered a twin double beds room for 3 people and got a king size bed instead. We rang to inform them, they said they are going to look into it but never came back to us. In the end we rang them to say that we will just accept it as we were worn out and ready to retire. * there was cockroach infestation we saw them in the bathroom, and staff left a note to say so, they have infestation management everyday. * hinge in the wardrobe was broken so it wasn't closing and light in the wardrobe is always on, we had to put our luggage to close it light still on. * bathroom wall tiles were painted and peeling off, floor tiles were loose, very dangerous if you don't realise. I gave staff 3 stars because of the lack of communication when we enquired about the wrong room but that is mainly the reception not the waiting staff For a practically new hotel, the standard maintenance is sadly lacking
Reviewed September 29, 2015

Prince V. from Philippines
Couples
Stayed 2 nights in September 2015
Great
Location. Price. Food.
Excellent.
Reviewed September 27, 2015

Joyce G. from Philippines
Business travelers
Stayed 2 nights in September 2015
Good stay
- quality of the room, value for money, location is bery good
Reviewed September 27, 2015

mary V. from Philippines
Business travelers
Stayed one night in September 2015
perfect location
Location, spacious rooms, good service
Very satisfied
Reviewed September 26, 2015

Paul J. from Philippines
Business travelers
Stayed one night in March 2015
Elevator
Location and the Kenneth Cobonpue furniture
it was good. But the elevator was so slow.
Reviewed September 26, 2015

Lady B. from Philippines
Families with young children
Stayed 2 nights in September 2015
Gorgeous room
Cleanliness, spacious room, friendly staff
Reviewed September 25, 2015

junel R. from Philippines
Families with young children
Stayed 3 nights in July 2015
worth for the price for suite room
room , location and staff
it was ok , near with everything at BGC, staff was nice only prob is their ELEVATOR too slow , but can recommend more if they going to fix the prob said
Reviewed September 25, 2015

Vernalyn M. from Philippines
Families with older children
Stayed 2 nights in September 2015
wifi not working..need to request to fix it
location, no corkage fee, spacious room
it was great! but I think the breakfast buffet is too expensive.
Reviewed September 24, 2015

Shih-chun L. from Taiwan
Business travelers
Stayed one night in September 2015
Good but take times to wait for elevators
Neat room.
Reviewed September 24, 2015

Maria C. from Philippines
Groups
Stayed one night in September 2015
Best Location
Location, Staff, Service
Staff are very nice
Reviewed September 22, 2015