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2015
Very good 7.9
Based on 3049 reviews

Recent customer comments

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Very good



based on 3049 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 6.6
  • Location 8.6
  • Room Comfort/Standard 8.1
  • Service 7.9
  • Value for Money 7.5
  • Food/Dining 7.3

7.3 VEERASAK K.
Thailand
May 17, 2015
one in BGC
Location, one bedroom type, reception
Excellent

9.3 Ryan C.
Philippines
May 14, 2015
Good staycation hotel!
Good breakfast, Big rooms, Location
Good breakfast selection

3.3 Martin D.
United Kingdom
May 14, 2015
Not impressed
F1 Hotel Manila
Awful. Without doubt the worst hotel I have stayed in and by quite some distance. Cockroaches in the room. Asked to change rooms which took an hour. During which time we stayed in the premier lounge and saw another cockroach running across the floor. The second room was significantly smaller than the first (but pleased to confirm no cockroaches!). We refused to eat at the venue because of the roaches and was offered massage or dinner as compensation - if I am not eating breakfast then not going to eat dinner! We were offered a reduction on the stay which I am still waiting to hear from after 2 weeks.

7.3 Glenn L.
Philippines
May 12, 2015
Could have been better
location, clean rooms, new hotel

6.7 Law F.
Malaysia
May 12, 2015
Normal hotel
Good location to meetings
I only reason I chose this hotel because of the meeting location. Other than that there is nothing special about this hotel.

9 Manchesteve U.
Philippines
May 12, 2015
breakfast can be better but overall value is great
space lication staff

6.7 Princess S.
Philippines
May 12, 2015
Staff were rude.
Spacious rooms
Staff were rude. You need extra patience in using elevator. Key cards dont function everytime. You always have to go to reception to have it replaced. Such a waste of time.

9.3 Ryan C.
Philippines
May 12, 2015
Good stay
location, big rooms, nice breakfast
Value for money hotel with big rooms and delicious breakfast

5.7 Teresa F.
Philippines
May 11, 2015
Very Disappointed
1. Location 2. Big Rooms 3. Free Wifi
We chose to stay at F1 because of its good location. Although we were very disappointed with the cleanliness of the bed sheets, there were stains and dark spots. We also had to wait for the elevators for a long time. The seats in the 3/F restaurant were very dirty, a lot of stains and food crumbs on the sofa. I bought a pint of my favourite ice cream from S&R, and since the room had no freezer, I called "0" and asked if they could store the ice cream for me in their freezer, which they gladly said no problem. After 5 hours, I took back my ice cream, and sad to say, the ice cream was melted! If they didn't have a freezer (which I doubt), they could have told me, or they could use their common sense. The staffs seems friendly, but being friendly alone isn't gonna make the guests happy, they should also learn to be more attentive to details in providing a better service.

7.3 Abbie G.
Philippines
May 11, 2015
Great location
Location, amenities (pool), food
The location was perfect. It's near the shopping area, the hospital and so much dining choices around the hotel. The staff was friendly. Buffet breakfast was not terrible. The elevators take forever though. Four elevators yet only 3 are functional. The wait time is a bit long. Lobby is on the 5th so don't expect a grand entrance when you get there. The bed was a bit hard compared to other 4 star hotels. I hated the toiletries (shampoo and conditioner) provided. My head got so itchy! Plus the towels don't look clean. The flooring in the room isn't carpeted. What is most disappointing for me was the crib. I requested for a crib since we have a 7mo. baby in tow. What they provided was a playpen for bigger kids. I even called several days ahead to make sure they could provide a crib so I won't have to bring a bassinet. I told them my baby's age. The hotel person on the phone assured me they could provide the crib. So yeah, that kinda ruined it for us. Also, there's construction going on across from the hotel so get rooms on a higher level. We stayed on the 28th floor. The noise can still be heard at 2am.