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2015
Excellent 8.7
Based on 2445 reviews

Recent customer comments

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Excellent



based on 2445 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 9.3
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.1
  • Food/Dining 7.9

Edwin Y.
Canada
April 18, 2016
Air condition for the newly renovated rooms
The air conditioning system in the newly renovated room on the north tower was below standards. The two nights that I have set it to its lowest temperature does not get to the temperature that we wanted. We had set the air condition at 20 Celsius but it will reach a minimum of 23 Celsius only and the room felt more like it was 25-27 Celsius even when the control panel says 23 Celsius. We asked for a technician to fix the air condition but he said that the ac in the new rooms is not strong enough for the size of the rooms and they can't do anything about it. We were disappointed and it had brought down the expectations of the hotel for us.

Theresa J.
Malaysia
April 11, 2016
Helpful n efficient staff
Hotel is nice with smiling, helpful staff. Room is spacious n clean. Love the orchids at the Lobby, so beautiful.

Zhenfang L.
China
April 10, 2016
Good location, nice service
Stay 3 nights for business travel. Convenient location, easy metro from city hall. Bay view room, value for fantastic view. A bit expensive but high value.

GAUTAM V.
India
April 10, 2016
wonderful experience
Very helpful staff. One of best stays ever.

Ann F.
United Kingdom
April 10, 2016
Jewel I Singapore
Great location, great facilities and overall great room size and decor

younis B.
Oman
April 09, 2016
Excellent location
Nice location, attached to a shopping mall, good access to other locations and tourist attractions. Very good staff and excellent room service. The breakfast had good selection.

Oi Y.
Hong Kong
April 08, 2016
Nice staff
Staff is very nice. Offer of hospitality helps a lot. Swimming pool is a bit old.

widya M.
Indonesia
April 06, 2016
over all good
This is my 2nd time to stay. It was good but in term of price is still expensive. Thought the cleanliness in north tower is better than in South tower. My 1st one was better than 2nd (in south tower) specially for the bathroom. But overall is good.

Kam L.
China
April 05, 2016
Very good services.
Services is good. Location is good. Room is large.

Chun L.
Hong Kong
April 03, 2016
Family holiday
Great swimmingpool and good room