Back to hotel info

2015
Excellent 8.7
Based on 2444 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2444 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 9.3
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.1
  • Food/Dining 7.9

Michaela R. from Philippines
Families with older children
Stayed 5 nights in December 2015
Hotel Stay
Location, accessibility to transport, interesting places to visit around hotel
Great hotel!
Reviewed January 01, 2016

SOURIDETH U. from Canada
Families with young children
Stayed 3 nights in December 2015
Excellent Hotel, Great Location!!!
Excellent Location, friendly staff and good clean roo.
Excellent Location, friendly staff and good clean room.
Reviewed December 31, 2015

Jung L. from South Korea
Families with young children
Stayed 6 nights in December 2015
Good Value - location and space
Spacious Room; Great location; Friendly Staff
Reviewed December 30, 2015

Sophia Y. from Malaysia
Business travelers
Stayed 3 nights in December 2015
One of choicest locations in Singapore!
efficiency, cleanliness & location
Splendid!
Reviewed December 28, 2015

kiin Y. from South Korea
Business travelers
Stayed one night in May 2015
good surprise
clean nice view modern decor
excellent
Reviewed December 28, 2015

Ferry S. from Indonesia
Families with young children
Stayed 3 nights in December 2015
nice and clean hotel
room, food and services
good
Reviewed December 27, 2015

Fred B. from Canada
Couples
Stayed one night in December 2015
great stop over
an amazing view of the city from the 19th floor, great and friendly service important after a long flight, beautiful room nicest we've stayed in Singapore
Lovely stop over would recommend the Fairmont and definitely stay again
Reviewed December 26, 2015

Carole C. from Singapore
Groups
Stayed one night in December 2015
Paid for a Lousy Stay
Room size
When we booked Fairmont through Agoda we had left special message that we needed an extra bed in the room. To our disappointment, at the check-in, the staff told us there's no more rolled up beds but they can offer us extra comforters and pillows. Other things that added the frustration, phone that's not working in the room becoz it was not charged, aircon that remains at 23 degrees no matter how you change the thermostat, water leakage from the aircon in the middle of the night, a free to air local TV channel not working, all power sockets giving only minimal electricity because of hotel's sustainability policy? Goodness our handphones could not be charged beyond 10% even after an hour! None of us want to stay here ever again no matter how cheap the room stay is.
Reviewed December 26, 2015

Jasmine S. from Singapore
Couples
Stayed one night in December 2015
Satisfied.
Service, cozy, bathtub!
Well greeted by staffs. Had a great stay in Fairmont. Would love to stay here again if I were to have another staycation!
Reviewed December 26, 2015

Ferdian G. from Indonesia
Couples
Stayed one night in December 2015
decent experience, great location, room is old
Location, location, location
It was a decent stay, wasn't what I expected from a 5star hotel. The room was a little small and old, especially the toilet. Perhaps it is time to renovate. They should have had more seats or open more venues for breakfast. This is the first time I have to queue for breakfast as a hotel guest, which I was suprised coming from Fairmont. Compared to the nearest establishment, Fairmont Jakarta, this is nothing close. Having just stayed at Fairmont Jakarta recently, I expected more from this chain. Nevertheless, location is great at the center of the city, with shopping malls nearby it makes it easy to shop and dine.
Reviewed December 26, 2015